Graduate Customer Intelligence Executive

Blenheimchalcot; Greater London; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Pension

Flexible benefits

Bonus program

Job summary

Fospha is seeking a Graduate - Entry Level hire for the Customer Intelligence team in London, White City. You’ll dive into live customer accounts, turning data into actionable recommendations and guiding marketing decisions with the Fospha platform.

You’ll build deep expertise in data quality, modeling, and customer outcomes, working closely with Account Managers and cross-functional teams. The role offers hands-on mentorship and real growth opportunities.

Qualifications

• Data analysis skills to turn customer data into actionable insights.
• Strong communication with both technical and non-technical stakeholders.
• Familiarity with Gen AI concepts and tooling is a plus.

Responsibilities

• Join the Customer Intelligence team and manage live customer accounts.
• Drive action on insights, build trust in models and data quality.
• Develop expertise to translate data into clear recommendations for clients.
• Collaborate with Account Managers and other teams, feeding insights to Product.
• Contribute to Gen AI initiatives to improve efficiency and outcomes.
• Meet with customers in person when needed to build relationships.

Skills

Data analysis

Stakeholder communication

Gen AI

Customer-facing

Tools

Gen AI tooling

Job description

Fospha is the measurement system enterprise retail and ecommerce brands run their business on. We give marketing teams one clear, daily view of what's actually working - across every channel and everywhere they sell, from their website to Amazon and TikTok Shop - down to the level of a single ad or piece of creative. It replaces guesswork and gut feel with a number marketing, finance and agencies can all trust and act on.

Brands including Dyson, Gymshark, Adanola and Huel use Fospha up to 25 times a day to decide where budget should move next. We've spent over a decade building this, with more than $40 billion in marketing spend now optimised through the platform - and we're scaling fast across London, Mumbai and Austin.

About the role

The Customer Intelligence team are responsible for ensuring our customers take action on Fospha data: turning data into clear recommendations, guiding marketers through budgeting decisions and helping client teams become experts in the Fospha platform.

This is the entry point into the function, and it is a hands-on one. You'll work across live customer accounts from the point that they go live with Fospha, becoming the trusted expert in the domain, our customers and the decisions they are making across their marketing mix. It's a role for someone who wants to learn how to turn data into customer action, in a business where these actions are meaningful and exciting.

Team : Customer Intelligence

Level : Graduate - Entry Level

Location : London, White City

What you’ll be doing:

• You’ll join our Customer Intelligence Team and work across customer accounts, becoming a trusted expert in the insight, model, and data quality that sit behind them
• You’ll be responsible for the customer outcomes your team owns - driving action on insight, trust in the model, and confidence in data quality - contributing to a customer retention alongside the Account Manager
• You’ll build deep expertise in your specialism and use it to solve real customer problems, turning data into clear recommendations, building trust in our methodology, and keeping data accurate and flowing
• You’ll be confident and effective in customer-facing moments relevant to your team, building credibility with both technical and non-technical stakeholders
• You’ll be collaborative, working closely with Account Managers and other specialist teams, feeding customer insight back to Product, and keeping everyone aligned with regular progress updates
• In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen AI hub to increase our efficiency

The Centre of Excellence

• Individual Responsibility from the Get-go: You will quickly be responsible for the success of your work, able to make an individual impact early in your career
• Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operate
• Become a Customer Facing Expert: You will working directly with customers, often meeting them in person and developing your ability to create strong interpersonal relationships
• Cross-Functional Exposure: we offer unique opportunities to learn from and collaborate with every department in the business - many daily
• Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management
• Real Mentorship: Regular one-to-ones, feedback, and career conversations with people invested in your progression, not just your output
• Career Development: High performers have clear opportunities to quickly advance their careers at Fospha - whether progressing within our Customer Teams toward strategic and/or management roles or moving into other departments that align with your skills and interests
• Modern Tools: Hands-on exposure to Gen AI tooling through our Gen AI hub, so you're building modern, AI-fluent ways of working rather than legacy processes

What we can offer you

• Salary: £34k + discretionary 10% bonus
• A workplace pension through Royal London, with Fospha matching your contributions up to 3%
• A £1,000/year flexible benefits allowance to put towards private medical insurance, dental cover, a health cash plan, gym membership, extra holiday, or a pension top-up - whatever suits you!
• Access to