Graduate Client Manager

NielsenIQ; Stockport; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading consumer intelligence company in Stockport is seeking a Graduate Client Manager to manage client relationships and deliver market insights. The ideal candidate should have a Bachelor's degree and a passion for the hospitality industry. Responsibilities include data analysis, supporting clients, and ensuring top-notch customer service. This role offers opportunities for learning and development, along with a flexible working environment.

Benefits

Private Medical Insurance

Flexible working environment

Learning & Development

Great team culture

Holiday Entitlement

Refer a Friend Scheme

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• Educated to Bachelors or Higher Education level.
• No previous experience necessary.
• Knowledge of the hospitality industry or Passion for hospitality.
• Good communication skills.
• Good with Data and numbers.

Responsibilities

• Manage client relationships and ensure standard deliverables are met.
• Identify trends and insights using CGA data sources.
• Deliver excellent customer service and support inquiries.
• Communicate features and benefits of CGA services to clients.
• Support and train clients in the use of Discover platform.

Job description

About the Job

The Graduate Client Manager role is integral to the daily management of our client relationships. Responsible for delivering market measurement and insight to the world's biggest drinks companies the GCM ensures that all standard deliverables are met. Always aiming to uncover great insights that inform our clients decision making the account GCM identifies the key brand and market trends through innovative & thorough interrogation and manipulation of CGA data sources. The role includes processing manipulating & interrogating all CGA data sources to deliver best in class market intelligence information & insight to our clients.

GCMs support the Client Manager & Snr Client Manager to build & maintain great client relationships by providing outstanding customer service & deliverables.

Your Responsibilities

Reporting & Database deliveries

• Full responsibility for the accurate delivery of OPM data via Discover platform as well as via supplementary delivery vehicles where appropriate
• Proactively review client deliverables to ensure they remain relevant in delivery platforms looking to enhance them where necessary through the Discover platform

Analysis & Presentation Creation

• Question & challenge client briefs to ensure complete clarity ahead of embarking on work aligning with CM and SCM
• Identify correct data sources and methodologies to accurately answer client briefs & questions
• Responsible for extracting all data required for analysis or briefs and constructing brief relevant & attractive presentations with guidance from CM & SCM

Client Management

• Responsible for delivering excellent customer service at all times while also confidently handling simple requests and queries from clients.
• First line client support for any reporting and responsible for building great relationships with assigned key contacts
• Able to communicate the features & benefits of all CGA services while working with CMs to train clients & advocate the use of Discover
• Proactive in sharing interesting trends or insights identified either in trade in the press or from wider CGA work with the client
• Proactively build understanding of client businesses through personal reading / research & team discussions.

People Management

• Responsible for owning weekly resourcing communicating effectively and providing regular progress updates on all deliveries with CM & SCM.
• Support & upskill fellow account GCMs through knowledge shares.

Your Qualification

• Educated to Bachelors or Higher Education level
• No previous experience necessary
• Knowledge of the hospitality industry or Passion for hospitality
• Communication
• Good with Data and numbers.

A little bit about you

• Deadline & quality driven with high personal standards - wow with every delivery
• Value people & the benefit of teamwork care for the team & consider the needs of all
• Inquisitive & enjoy learning
• Show integrity & responsibility
• Positive & solution focussed
• Show initiative innovation & a strong desire to improve
• Proud of what we do

What You Get

• Private Medical Insurance
• Flexible working environment
• Learning & Development
• Great team culture
• Holiday Entitlement
• Refer a Friend Scheme

Additional Information

Private Medical Insurance

Flexible working environment

Learning & Development

Great team culture

Holiday Entitlement

Refer a Friend Scheme

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the world's population.

Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information, marital status, veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work.

Employment Type

Full-time

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Experience

years

Vacancy

1