Graduate Business Operations Associate

Bezos.AI; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A fast-growing e-commerce startup is seeking a Business Operations Associate to oversee daily operations and ensure timely order deliveries. The ideal candidate will be analytical, communicative, and eager to take initiative. This position requires frequent travel to warehouses across the UK, providing a unique opportunity to learn about e-commerce logistics from within. Flexible working arrangements are available, supporting diverse needs.

Benefits

Flexible working

Opportunity to shape the role

Fast-paced, fun workplace

Qualifications

• Excited about startups and eager to learn.
• Great communicator with confidence.
• Comfortable with data and problem-solving.

Responsibilities

• Work with warehouses and internal teams to ensure orders go out on time.
• Visit fulfilment centres to understand operations.
• Analyze issues and suggest process improvements.
• Support e-commerce sellers and ensure their satisfaction.
• Help set and measure Key Performance Indicators.

Skills

Analytical problem solving

Great communication

Ownership and initiative

Curiosity about startups

Job description

Join a fast growing e-commerce startup shaping the future of e-commerce logistics. At Bezos.ai, we're building the future of e-commerce logistics. Our Fulfilment-as-a-Service (FaaS) platform helps online sellers deliver their products faster, cheaper and more sustainably — levelling the playing field so they can compete with the big retailers. Think of us as the invisible engine behind great delivery experiences. We connect online stores with top-tier fulfilment centres and logistics partners — and our software makes sure every order is delivered perfectly. Join our mission to bring effortless fulfilment to thousands of growing brands across 16+ countries.

About the role

This is a graduate role for someone smart, curious and excited to jump in, learn fast and make a real impact. As a Business Operations Associate, you'll be at the heart of our day-to-day operations — making sure every order is delivered on time and every customer is happy.

The ideal candidate needs to be based near some of our warehouse partners. The best locations are near Leeds and Manchester, but Nottingham, Coventry and Birmingham can work as well. Expect to travel to warehouses frequently.

What you'll do

• Own the daily hustle: Work closely with warehouses, couriers and our internal team to make sure orders go out on time and problems get fixed fast
• Get hands-on: Visit fulfilment centres across the UK to see how things actually work — from the packing bench to the loading bay
• Spot the gaps: Notice patterns in issues, dive into data, and suggest improvements to our tools and processes
• Be the voice of our customers (e-commerce sellers): Make sure our sellers are happy and supported, especially when things don't go to plan
• Track what matters: Help us set and measure KPIs so we always know how we're doing — and where to get better

Application Process

• We like to get to know you and your motivations in a 30-minute chat with the Bezos Ops team
• If we both agree that there is a fit, we would like to get to know the way you work and communicate. For this, we will send you an analytical data exercise (2-3h) to prepare before the next call
• In the next 30-min call with our Ops team and our founder, we will ask you to present your answers and recommendations to us
• If you are successful we will make you an offer

Requirements

• You're excited about startups and want to see how one's built from the inside
• You're curious, analytical and love solving problems (data is your friend)
• You're a great communicator — clear, friendly and confident with both warehouse staff and founders
• You don't wait to be told what to do — you take ownership and make things happen
• You're comfortable travelling to warehouses (we'll cover expenses)
• You bring great energy — someone people enjoy working with

Benefits

• Join a high profile startup that is scaling fast
• Have the ability to shape your role and the company
• Experience a workplace that is entrepreneurial, fast-paced, solution-focused, disciplined, team-oriented and fun
• Flexible working to support families and varying needs. The team is fully remote and meet in person regularly