Graduate Applications Engineer

SF Recruitment; Sandiacre; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading engineering recruitment firm in the United Kingdom is seeking a motivated Graduate Applications Engineer to enhance laser cutting applications and support customers. This role offers a blend of factory work, technical support, and customer engagement. The ideal candidate should hold an engineering degree, possess strong problem-solving abilities, and have a keen interest in both the mechanical and electrical aspects of laser systems. This position provides a challenging environment perfect for someone who loves machines and solving issues.

Qualifications

• Up to 2 years of relevant engineering experience.
• Strong problem-solving aptitude and enjoyment in fixing things.
• Willingness to travel to customer sites.

Responsibilities

• Develop and improve laser cutting applications.
• Provide phone-based customer support and diagnose issues.
• Travel to customer sites for on-site repairs and maintenance.
• Commission new machines and support production.

Skills

Problem-solving aptitude

Interpersonal skills

Quick learner

Technical understanding

Education

Bachelor's degree in Electrical or Electrotechnical Engineering

Job description

Graduate Applications Engineer

£30,000 - £35,000
Sandiacre

Role Overview

We are seeking a motivated engineer with an electrical / electromechanical engineering degree and up to 2 years' experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between:

• Developing and improving laser cutting applications
• Answering customer service calls and diagnosing problems remotely
• Working in our factory to commission new laser machines and support production and process development
• Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line
• Few times a month, visiting customer sites to repair, maintain and commission laser machines

Key Responsibilities

• Responsible for developing and improving laser cutting applications
• Provide phone-based customer support: receive service calls, diagnose issues, guide customers, and determine when a field visit is required
• When required, travel to customer sites to conduct on-site repairs, maintenance, upgrades and commissioning of laser equipment
• Commission new machines in the factory: setup, calibration, acceptance testing, handover to production
• Learn and document the differences between legacy laser systems and new-generation machines, their physical design, control systems and maintenance regimes
• Collaborate with production and manufacturing teams to support process development for both current and future product lines
• Actively contribute to product advancement through feedback, testing and continuous improvement initiatives
• Interface with customers to understand their application needs and provide technical support and advice
• Assist in developing installation, operation and maintenance procedures and technical documentationWork with cross‑functional teams (engineering, manufacturing, service, sales) to drive continuous improvement of service offerings and product usability

Required Qualifications & Traits

• Bachelor's degree in Electrical or Electrotechnical Engineering (or equivalent)
• 0 to 2 years of relevant engineering experience
• Strong problem‑solving aptitude: you genuinely enjoy fixing things as a hobby, tinkering, taking machines apart and understanding them
• Quick learner who enjoys solving problems and diving into machine systems
• Comfortable speaking with customers: good interpersonal and communication skills, able to explain technical issues in an understandable way
• Willingness to travel to customer sites and work in production environments
• Enthusiasm for learning both the physical/mechanical side and the electrical / PLC side of laser systems

Desired Traits

• Proactive, curious and hands‑on: you not only fix things in your free time, but you also want to be an "engineer" outside work too
• Customer‑friendly: you enjoy engaging with customers to understand their issues and help them resolve problems
• Process‑oriented mindset: you see opportunities to improve how machines are commissioned, maintained, or upgraded
• A committed team player who works well across functions and shares knowledge

Why Join Us?

You will join a team where the service function is evolving and a strong product-knowledge engineer is needed. You will build deep expertise across a range of laser systems, from older machines in the field to the latest generation models in the factory. The mix of customer-facing service support, on‑site field work and production commissioning gives you a varied and challenging role-ideal for someone who loves machines and solving things