Graduate AI Enablement & Support Engineer

targetjobs UK; Newcastle upon Tyne; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading employment services provider is seeking a motivated Graduate Enablement & Support Engineer for its Newcastle office. The role involves assisting customers with AI platforms and tailoring onboarding experiences. Candidates should have a degree in a relevant field, strong coding skills in Python, and excellent communication abilities. This hybrid position emphasizes a customer-focused approach, and successful candidates will join a renowned Graduate Programme.

Qualifications

• Graduate in a relevant technical field, ideally in Computer Science or AI.
• Knowledge of AI/ML concepts like NLP, model training, or computer vision is essential.
• Must possess analytical skills and a structured troubleshooting approach.

Responsibilities

• Assist customers in using AI platforms and tools.
• Modify onboarding materials and documentation to fit client needs.
• Provide technical guidance during AI service rollouts.

Skills

Core AI/ML concepts understanding

Coding skills (Python)

SQL and database knowledge

Analytical and problem-solving skills

Excellent written and verbal communication

Customer-focused mindset

Education

Degree in Computer Science, AI, Data Science, or related field

Job description

About The Role

We are looking for a motivated and curious Graduate Enablement & Support Engineer to join our growing AI Services team in Newcastle. This is a fantastic, early‑career opportunity, ideal for recent graduates who are passionate about artificial intelligence and want to apply their technical skills in a real‑world setting.

You will work in a hybrid role across customer enablement, technical onboarding, and third‑line product support. You will collaborate with internal stakeholders, clients, and engineers to ensure our AI solutions are well‑supported, integrated effectively, and delivering value to Sage.

Key Responsibilities

• Assist customers in getting started with our AI platforms and tools.
• Tailor onboarding materials, documentation, and demos to specific client needs.
• Deliver hands‑on technical guidance during AI service rollouts or proof‑of‑concepts.
• Support clients in deploying, configuring, and integrating AI features and models.
• Identify improvements to onboarding and support workflows.
• Work closely with product and data science teams to translate AI capabilities into customer‑facing solutions.
• Provide third‑line technical support for AI‑powered services.
• Log, investigate, and resolve technical issues in collaboration with engineering teams.
• Monitor service performance and proactively reduce incoming issues.
• Assist with issue triage and escalation processes.

Qualifications

You will be a graduate, ideally in Computer Science, Artificial Intelligence, Data Science, Software Engineering, or a related field.

Skills And Experience

• Understanding of core AI/ML concepts, such as natural language processing (NLP), model training, or computer vision.
• Coding skills (preferably in Python) and familiarity with development tools and environments.
• Understanding of databases and SQL.
• Strong analytical and problem‑solving skills with a structured approach to troubleshooting.
• Excellent written and verbal communication skills.
• Eagerness to learn and a customer‑focused mindset.

Location and Work Arrangement

This role is based in our Newcastle office. We work on a hybrid basis with three days in the office.

Application Process

• Apply online with your CV/Resume.
• Complete a gamified science‑driven assessment via Harver to help assess alignment with our values and behaviours.
• If you match the profile, you will be sent a video interview to record.
• If your video interview is successful, you will be invited to an Assessment Centre.
• Successful candidates will join our Graduate Programme on 6 October 2025.

Position Details

• Function: Product
• Country: United Kingdom
• Office Location: Newcastle
• Workplace Type: Hybrid

Working at Sage

Working at Sage means supporting millions of small and medium‑size businesses globally with technology to work faster and smarter. We leverage the future of AI so business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best—it is why we were awarded 2024 Best Places to Work by Glassdoor. To achieve extraordinary outcomes, we build extraordinary teams of people who knock down barriers, continuously innovate, and want to experience their potential.

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, please let us know.