GP Receptionist - Millbrook & Mossley Medical Practice

gtd healthcare; Cocker Hill; On-site; GBP 20,000 - 26,000; Full time

Job summary

A healthcare provider in North West England is seeking a customer service driven Receptionist. The successful candidate will work across both Millbrook Medical Practice and Mossley Medical Practice, with hours ranging from 25 to 37.5 hours per week. The role requires strong teamwork, communication, and customer service skills. Experience in a GP Practice is desirable. The organization supports career development and values its employees.

Benefits

30 days annual leave, rising to 32 after five years

Flexible pension benefits including NHS pension scheme

Cycle to work scheme

Access to wellbeing initiatives

Family friendly policies

Qualifications

• Experience working in a GP Practice is desirable but not essential.
• Ability to manage a busy reception environment.
• Friendly, confident, resilient, and flexible.

Responsibilities

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patients through online triage.
• Process all requests for triage, ensuring appropriate call directions.
• Project a positive and professional image to patients and visitors.
• Complete new registration procedures and maintain accurate records.
• Handle repeat prescription requests and test results.

Skills

Teamwork

Communication

Organisational skills

Customer service skills

Computer literacy

Tools

EMIS Web

Docman

Job description

Overview

gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England. An exciting opportunity has arisen for customer service driven Receptionists to work across both Millbrook Medical Practice and Mossley Medical Practice. The hours of work for these posts are 25 to 37.5 hours per week, Monday to Friday between 07:45 and 18:30 including morning and afternoon work. The successful candidates will be friendly, confident, resilient, flexible, have well developed teamwork, communication, organisational and customer service skills. Experience of working in a GP Practice and using EMIS Web & Docman would be desirable but not essential. Millbrook and Mossley Medial Practices are located in beautiful semi rural areas of Staybridge and Mossley. They are both small‑medium sized practices with opportunity of growth and development for the right candidate. We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values‑driven organisation and we are passionate about providing the best possible healthcare for our patients.

Responsibilities

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patient through the online triage.
• Process all requests for triage, for appointments, visits and telephone consultation/triage ensuring all calls are directed appropriately.
• Project a positive, professional and friendly image to patients and visitors either in person or on the telephone.
• Complete new registration procedures and ensure accurate recording of details at all times.
• Receive and make telephone calls as required.
• Action repeat prescription requests.
• Provide test results to patients.
• Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.
• Act as a chaperone for general examinations if requested.
• Maintain a general overview of the reception area and take appropriate action to manage difficult patient behaviour or those whose illness/condition worsens while waiting to be seen.
• Deal with general enquiries and explain procedures as requested.
• Process clinical letters coming into the Practice.
• Communicate with patients in a variety of ways (online, text, phone, in person, email).
• Processing referrals to Secondary Care.
• Assist patients with using latest digital technology.

Qualifications

• Friendly, confident, resilient, flexible, teamwork, communication, organisational and customer service skills. • Experience working in a GP Practice and using EMIS Web & Docman. • Good computer literacy and ability to learn digital technology. • Ability to work flexibly within the stated hours and to manage a busy reception environment.

Benefits

• Real living wage employer; 30 days annual leave, rising to 32 after five years of continuous service; flexible pension benefits including NHS pension scheme; flexible working hours and policies; family friendly and carer policies; opportunities to apply for innovation and quality awards; access to gtd healthcare wellbeing initiatives, which offer a wide range of tools and resources; gtd healthcare social and fun activities; cycle to work scheme; working for a values-driven organisation; access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking-up extra shifts.