GP Receptionist/Care Navigator

Manor Brook Medical Centre; City Of London; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare facility in London is seeking a GP Receptionist/Care Navigator to assist patients with their medical needs and help navigate them to the correct services. The role is patient-facing, with responsibilities including dealing with enquiries via telephone and online. Candidates do not require prior experience, although it is preferred. The vacancy is for 15 hours a week with fixed hours, and there are opportunities for overtime. The ability to communicate well and remain calm under pressure is essential.

Qualifications

• Experience within a GP surgery is preferred but not essential.

Responsibilities

• Assist patients with their medical needs and navigate them to correct services.
• Deal with all patient enquiries via face-to-face, telephone, and online.
• Triage patients to navigate them to the correct service.

Skills

Good interpersonal and communication skills

Ability to stay calm in a demanding environment

Adaptability in an ever-changing domain

Job description

We are looking for a new GP receptionist/care navigator to join our team.

This is a patient facing role helping patients with their enquires and issues.

Main duties of the job

As a GP Receptionist/Care Navigator you will be required to assist patients with their medical needs navigating them to the correct services.

This is a patient facing role including contact via telephone and online.

About us

Manor Brook Medical Centre is a large established GP surgery with approximately 12,000 patients.

The practice is run by the Partners along with the support from the Management team.

The practice also has other Oxleas services in the building.

Job responsibilities

As a Receptionist/Care Navigator you will be required to deal with all patients enquires. You will be required to triage the patient to allow you to navigate them to the correct service.You will be dealing with patients face to face and via the telephone and online.You do not require experience however it will be preferred.There is scope to develop your skills and hours.

The vacancy is for 15 hours a week.

Fixed days and hours are:

Tuesday 1pm - 7pm

Friday 2pm - 7pm.

There is also the opportunity for overtime week days and 1 Saturday a month.

Person Specification

CV

• Please explain any gaps you might have had during your work history on your CV.

Skills

• Good interpersonal and communication skills and the ability to stay calm in a demanding environment as well as being able to and open to adapting in an ever changing domain.

Experience

• Previous experience working within a GP surgery is preferred but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.