GP Receptionist/Administrator (Patient Care Advisor)

Mill Street Medical Centre; St Helens; On-site; GBP 40,000 - 60,000; Full time

Job summary

A busy healthcare practice in St Helens is seeking an innovative individual for a position involving various administrative, reception, and prescription duties. Candidates should possess excellent communication skills, be adept at using Office applications, and have relevant qualifications. The role offers a competitive rate of pay at £12.50 per hour and includes access to the NHS pension scheme.

Benefits

Access to NHS pension scheme

Qualifications

• Ability to work as a team member or autonomously.
• Sensitive and empathetic in distressing situations.
• Flexible and co-operative.

Responsibilities

• Responsible for undertaking a wide range of administration duties.
• Dealing with prescription queries.
• Provide support to the team and resolve escalated issues.

Skills

Excellent communication skills

Clear, polite telephone manner

Competent in the use of Office and Outlook

Education

Educated to GCSE level or equivalent

GCSE Mathematics & English (C or above)

NVQ Level 2 in Health and Social Care

Job description

We are looking for an innovative, forward thinking candidate to take up a new and exciting position at our busy GP practice, Mill Street Medical Centre in St Helens.Teamwork is an essential part of general practice and we are looking to recruit a good teamplayer and enthusiastic person to help deliver a quality service for our patients.

Main duties of the job

Enthusiastic and have the ability to work as a team member or autonomously with good interpersonal skills.You should also have the ability to work under pressure and have a clear polite telephone manner and be competent in the use of computer programmes.Personal qualities include being flexible and co-operative and be sensitive and empathetic in distressing situation.

About us

We are a large busy practice with a list size of 10,500 patients, our clinical team consists of 4 GP Partners, 4 Salaried GPs, two Practice Nurses and two HCAs. We also have a prescription team, administration team and as well as a reception team working closely together which is supported by a Practice Manager, Reception Manager and Administration Manager.Competitive Rate of Pay and inclusion in the NHS Pension Scheme.

Job responsibilities

To be responsible for undertaking a wide range of administration, reception and prescription duties in support of the multidisciplinary team. Duties can include but are not limited to, back office administrative duties, dealing with prescription queries, reception duties, providing support to the team, ensuring all issues are resolved or escalated in a timely manner and being the Face of Mill Street Medical Centre when dealing with our patients.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting

Knowledge and Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.50 an hourIncludes access to NHS pension scheme