GP Receptionist & Administrator

NHS; Salford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Salford is seeking a full-time Receptionist/Administrator to join their dynamic team. The role involves managing patient communications, appointments, and administrative tasks within a growing practice. Candidates should have strong communication skills, experience in a healthcare setting is advantageous but not essential, as training will be provided. A competitive salary, annual leave, and supportive management are offered.

Benefits

Competitive salary based on experience

5 weeks annual leave plus 8 bank holidays

Supportive Management

Uniform provided

Extensive training in all aspects of the role

Qualifications

• Experience of working in a health care setting.
• Experience of administrative duties.
• Experience of working with the general public.

Responsibilities

• Answering & making calls to patients, relatives & other health care workers.
• Appointment management.
• New patient registrations.
• Processing prescriptions.
• Actioning tasks from the clinicians.
• Managing patient recall.

Skills

Communication

Time management

Prioritisation

Organisation

Multitasking

Problem solving

Education

GCSE Mathematics & English (C or above)

Educated to GCSE level or equivalent

AMSPAR Receptionists Qualification

NVQ Level 2 in Health and Social Care

Tools

Office

Outlook

Job description

Salford Medical Centre is a GP practice with over 15,000 patients. We are one of the fastest growing practice in Salford taking on average 200-300 registrations per month. We also have a branch practice: The Quays Practice which currently operates out of Ordsall Health Centre (M5 3PH)

We are looking to recruit an additional full time Receptionist / Administrators to work within our Reception & Administration team. We are looking someone to work 37.5 hours over 5 days.

The right candidate will be a hard working & organised team player. We are looking for someone who is flexible and eager to learn new skills. Excellent communication skills (verbal & written) are essential and a good understanding of IT is desirable. Previous experience working in a GP practice or in a similar role would be an advantage however full training is provided in-house so inexperienced candidates should not be discouraged.

What the practice requires:

• You must be able to work between the hours of 8am - 6:30pm
• You must be able to work at BOTH sites.
• We require flexibility to cover sickness / annual leave (sometimes at short notice)

What we offer:

• Competitive salary based on experience
• 5 weeks annual leave in addition to 8 bank holidays (pro-rata)
• A friendly & welcoming team
• Supportive Management
• Uniform provided
• Extensive training in all aspects of the role.

Main duties of the job

The main duties of the Receptionist / Administrator role are:

• Answering & making calls to patients, relatives & other health care workers
• Appointment management
• New patient registrations
• Prescriptions
• Actioning tasks from the clinicians.
• Actioning emails
• Patient recall management

The right candidate will have excellent skills in:

• Communication
• Time management
• Prioritisation
• Organisation
• Multitasking
• Problem solving

The right candidate will also be someone who is smart, calm, polite & confidant in their interactions with our patients & the wider team.

About us

Salford Medical Centre is one of 10 practices that make up the Salford South East Primary Care Network.We are a long standing high achieving practice and at our last assessment were rated as Good by the CQC.

We work using the EMIS clinical system as well as using Footfall, Docman10, Ardens, Accurx, iPlato, Outlook.

Our practice has seen a lot of change in the last 3 years due to the opening of our branch site. We have grown from being under 4000 patients to 15,000 patients. The patient demographic at each of our sites is very different which provides variety in speaking to people from all walks of life as well as a different working environment and with different members of the team.

Due to our practice expending our clinical & administration teams have grown and diversified. Our team is a mix of ages and backgrounds giving a wealth of knowledge & support for any new starters.

Our clinical team consists of: 1 GP Partner, 11 Salaried GP's , 1 ANP, 2 Practice nurses, 2 HCA's, 1 Phlebotomist as well as access to our PCN Pharmacists & MSK Practitioners

Our clinical, nursing & administrative teams all work harmoniously together as they are all patient focused and driven towards providing the best care for our patients. We also continuously review our systems & processes in order to better meet our patients needs.

Job responsibilities

a.Maintainingand monitoring the practice appointment system

b.Processpersonal, telephone and e-requests for appointments

c.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately

d.Signpostpatients to the correct service

e.Processincoming and outgoing mail

f.Initiatingcontact with and responding to, requests from patients, team members andexternal agencies

g.Processreferrals to external agencies such as secondary care using the electronicreferral system (ERS)

h.Processcalling letters are requested

i.Processall DNA letters in accordance with current policy

j.Readcode data on EMIS

k.Photocopydocumentation as required

l.Fileand store records as required

m.Dataentry of new and temporary registrations and relevant patient information asrequired

n.Inputdata into the patients healthcare records as necessary

o.Scanningof patient related documentation and attaching scanned documents to patientshealthcare records

p.Manageall queries (including administrative queries) as necessary in an efficientmanner

q.Carryout system searches as requested

r.Maintaina clean, tidy, effective working area at all times

s.Monitorand maintain the reception area and notice boards

t.Supportall clinical staff with general tasks as requested

u.Managementof repeat prescriptions, ensuring they are processed accurately and efficiently

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Good interpersonal skills
• Ability to work as a team member and autonomously
• Problem solving & analytical skills
• Ability to follow policy and procedure

Personal Qualities & other requirements

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.