GP Receptionist / Administrator

Clayton Brook Surgery; Leyland; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare provider in Leyland is seeking 2 Receptionists / Administrators to join their team. Candidates should possess customer service and administrative experience, ideally in a GP practice, along with knowledge of EMIS Web. The roles will accommodate full-time and part-time hours, and flexibility is essential as duties may vary. This position involves direct patient interaction, managing appointments, and assisting the healthcare team.

Qualifications

• 1 year of customer service experience required.
• 1 year of administrative experience required.
• Experience of working in a GP practice is a plus.

Responsibilities

• Open and lock practice premises while maintaining security.
• Maintain and monitor appointments system.
• Process patient requests and direct them to healthcare professionals.

Skills

Customer service

Administrative skills

Knowledge of EMIS Web

Job description

Clayton Brook Surgery are excited to recruit 2 Receptionist / Administrators to join our expanding team. We would ideally like candidates with experience in working in a GP practice and have a knowledge of our GP Clinical System EMIS Web. You must have excellent customer service skills. The contracted hours will be 1 x Full Time 37.5 hours and 1 x Part Time 20 hours per week. You must be able to work under pressure and be flexible with working hours, as you may be asked to work overtime or vary the hours worked depending on circumstances as they arrive. The successful candidates will be expected to also work at Moss Side Medical Centre in Leyland, therefore candidate mobility is expected.

Main duties of the job

The role of Reception / Administrator is a key role within our practice and we are looking forward to welcoming 2 new members to the team in what is an exciting time in General Practice.

Duties include

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information and changes in accordance with practice procedures and adding new patients as required
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers always checking telephone numbers and addresses at each contact
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying
• To have a thorough knowledge of all Practice procedures.
• Scan letters to patient notes as appropriate
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception duties as necessary and covering staff leave
• Any other tasks allocated by managers
• Registrations of new patients computer data entry and medical records

About us

Clayton Brook Surgery and Moss Side Medical Centre have a great cohesive team ethic and working environments. We have GP Partners, Salaried GPs, 1 Advanced Nurse Practitioner, Practice Nurse, Nurse Associate, HCAs, Medicines Co-ordinator, a Business Manager, Practice Manager and an Operations Manager and a team of Receptionist / Administrators. We are also Training Practices with our Partners being GP Trainers / Educators.

Job responsibilities

The role is to offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Person Specification

Experience

• Customer service: 1 year (required)
• Administrative: 1 year (required)
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.