GP Receptionist/Administrator

Pimlico Health @ The Marven; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An NHS GP Practice in London is looking for a receptionist/administrator. You will be responsible for patient interaction and handling administrative tasks, ensuring smooth operations in a busy healthcare environment. The ideal candidate should possess strong communication, organization, and IT skills. Experience in a similar role is preferred.

Qualifications

• Experience in a reception or administrative role, preferably in healthcare.
• Ability to handle multiple tasks in a busy environment.
• Familiarity with patient management systems is an advantage.

Responsibilities

• Receive and direct patients, both in person and over the phone.
• Manage appointments and the reception area.
• Handle patient registrations and medical records.
• Provide administrative support to the clinical team.

Skills

Strong communication

Organization

IT skills

Job description

A GP practice receptionist/administrator's jobinvolvesa mix of front-facing patient support and back-officeadministrative tasks, including greeting patients, answering phones, schedulingappointments, processing registrations, managing correspondence, handlingprescriptions, and data entry into the practice's computer system. They arecrucial for the smooth operation of the practice, requiring strongcommunication, organization, and IT skills.

Main duties of the job

Patient and Visitor Interaction

• Receive and direct patients, visitors, and staff in person or over the phone.
• Provide general assistance and answer general enquiries about services and results.
• Assist patients in accessing the most appropriate healthcare professional.

Appointments and scheduling

• Book new and follow-up appointments.
• Manage the appointment system and deal with the reception area.

Administration and data management

• Process new patient registrations and handle patient records.
• File, retrieve, scan, and manage patient-related documents and correspondence.
• Process and prepare repeat prescriptions.

Communication and support

• Answer and route incoming telephone calls and take messages.
• Handle incoming and outgoing correspondence and mail.
• Provide secretarial and administrative support to the doctors, nurses, and practice manager.
• Action task requests from clinical staff and external health organisations.

About us

We are an NHS GP Practice. Our doctors have been servingthe community of Pimlico and Westminster for many years. We provide a range ofdedicated services within our practice including diabetes, paediatric clinic,chronic disease management and homevisiting service.

Job responsibilities

Tobe responsible for undertaking a wide range of reception and administrative dutiesand the provision of general support to the multidisciplinary team. Duties caninclude but are not limited to, greeting and directing patients, patientregistration, booking appointments, processing of information (electronic andhard copy) and assisting patients as required. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, patient deductions, liaising with multidisciplinary teammembers and external agencies such as secondary care and community serviceproviders.