GP Receptionist/Administrator

NHS; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in London is seeking a Receptionist to provide administrative support in a busy GP Practice. The role requires excellent communication and IT skills, NHS GP practice experience, and familiarity with the EMIS Web system. You'll manage patient enquiries, record details accurately, and support clinicians. Ongoing training and overtime may be required.

Qualifications

• Experience with NHS GP practice essential.
• Excellent communication and IT skills required.
• Attention to detail and ability to manage a busy workload.

Responsibilities

• Manage patient enquiries courteously and efficiently.
• Record patient details accurately.
• Handle telephone calls and messages for clinicians.

Skills

NHS GP practice experience

Excellent communication skills

IT skills

Attention to detail

Prioritisation and organisation

Education

GCSE Grade A to C in English and Maths

Tools

EMIS Web

Job description

The role is varied and would suit an individual who has previous GPPractice experience, can prioritise and organise a busy workload, use owninitiative, has excellent attention to detail.

A good understanding of EMIS Web computer system is desirable

Excellent communication and IT skills required

Patients predominantly in student age group

The interview process will consist of a telephone call followed by aface-to-face meeting.

Main duties of the job

To ensure that all enquiries are efficiently and courteouslyhandled via face to face, by phone and those received electronically.

To receive and direct patients on arrival.

To record patients details on notes accurately and neatly.

To respond to and process information received regardingpatients change of details.

To deal with telephone calls.

To take messages for clinicians and other staff and ensurethat they are passed on quickly and accurately.

To receive and record requests for home visits and ensurethat they are passed to the on call doctor quickly.

Return records to NHSE when patient is removed from list.

Experience of EMIS web or similar webbased database desirable. However, full training will be given by ReceptionManager.

To enter registration details of newly registered patients on todatabase and to keep these records up to date when patient details changeensuring accuracy of information

To book / cancel patient appointments on computerised appointmentsystem.

To send and receive emails.

To be available as required for extra hours of overtime when required.

On-going training and personal development is encouraged.

To attend general meetings and receptionist meetings whenrequired.

Any other duties that may be required.

About us

RidgmountPractice is a friendly, caring & innovativepractice.

Weare based close to University College, London (UCL).

The practice has a highly motivated and loyal team. There is a core ofpractice staff who have been employed at the Practice for more than 5 years. Thisis extremely beneficial as it creates an atmosphere of continuity in patientcare and provides a pool of experience that ensures stability throughout thepractice.

We have a team of 9 doctors, 3 nurses, 3 Physician Associates, 1 Clinical Pharmacist and 9 admin staff.

Job responsibilities

This is a Receptionist/Administrative role in a well established NHS GP Practice.

Please see above for job description.

Person Specification

Experience

• NHS GP practice experience, can prioritise and organise a busy workload, use own initiative, has excellent attention to detail.
• Excellent communication and IT skills required
• The role is varied and would suit an individual who has previous GP experience and a good understanding of EMIS Web computer system

Qualifications

• GCSE Grade A to C in English and Maths
• Experience of EMIS Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.