GP Receptionist

Dr S Bhaumik & Dr S A Ahmed; Wednesbury; On-site; GBP 18,000 - 22,000; Full time

Job summary

A local GP practice in Wednesbury seeks a Receptionist to manage day-to-day reception tasks. Responsibilities include answering calls, making appointments, greeting patients, and maintaining office paperwork. Ideal candidates will have experience in customer service and IT, with strong communication skills. Join a dedicated team in a supportive environment.

Qualifications

• Experience within IT is required.
• Experience in face-to-face contact is essential.
• Experience in answering telephones in a polite manner is necessary.

Responsibilities

• Answering telephone calls.
• Making appointments.
• Greeting patients with a polite attitude.
• Filing patient medical records.
• Scanning and attaching patient information.
• Completing forms and other office paperwork.
• Providing administration support to the reception team.
• Using computer systems to access patient records.
• Using photocopiers.

Skills

IT Skills

Customer Service

Communication

Job description

Overview

This position is a reception job, working within a team. Mainly covering day to day reception work on a rota basis.

Responsibilities

• Answering telephone
• Making appointments
• Receiving patients – greeting patients with a polite attitude
• Filing patient medical records
• Scanning and attaching patient information
• Completion of forms and other office paperwork
• Provide administration support to reception practice team
• Use of computer system to access patient medical records and other information
• Use of photocopier
• Training
• Assisting doctors with patients as required (only when a DBS has been received)
• Attend practice meetings as necessary
• Reading practice policies and Alerts
• DBS Check
• Reception staff will be required to cover for other staff members during holidays, sickness etc.
• Reception staff may be required to carry out other admin duties where necessary; training will be given where needed
• Reception hours of work may change to accommodate the needs of the practice

About us

We are a GP practice located within the Wednesbury area, we have 2 registered GP's, We have a good working team, with all staff working together to keep the practice running.

Job responsibilities

Answering telephone

Making appointments

Receiving patients – greeting patients with a polite attitude

Filing patient medical records

Scanning and attaching patient information

Completion of forms and other office paperwork

Provide administration support to reception practice team

Use of computer system to access patient medical records and other information

Use of photocopier

Training

Assisting Doctors with patients as required (only when a DBS has been received)

Attend practice meetings as necessary

Reading practice policies and Alerts

DBS Check

Receipt of DBS check (if applicable)

Person Specification

Experience

• Experience within IT
• Experience in face to face contact
• Experience in answering telephones in polite manner