GP Receptionist

NHS; Waverley; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading healthcare provider in Waverley is seeking an organized Medical Receptionist to manage a busy reception desk. This role involves strong communication, problem-solving skills, and the ability to multitask in a patient-focused environment. Applicants should have prior experience in a reception or administrative role within healthcare. Benefits include generous holiday entitlement and opportunities for professional growth.

Benefits

Generous annual leave

Opportunities for career advancement

Supportive work environment

Qualifications

• Proven experience in a reception or administrative role, preferably within a healthcare setting.
• Ability to quickly learn and share complex information related to medical services and procedures.
• Exceptional telephone and face-to-face communication skills.

Responsibilities

• Manage a fast-paced reception desk handling patient and healthcare enquiries.
• Schedule and coordinate appointments ensuring optimal patient flow.
• Handle prescription requests and referrals maintaining confidentiality.

Skills

Strong communication skills

Patient-focused approach

Multitasking

Problem-solving skills

IT proficiency

Job description

We are looking for an enthusiastic and highly organised Medical Receptionist to join our fast-paced reception team. This role is ideal for someone with strong communication skills, a patient-focused approach and the ability to multitask effectively in a busy healthcare environment.

As the first point of contact for patients, visitors, and healthcare professionals, you will play a crucial role in ensuring the smooth operation of our front desk. You will handle high volumes of incoming enquiries, both in person and over the phone, requiring a calm and professional manner. Additionally, you will need to learn, retain and accurately share complex information regarding services, procedures, and patient pathways.

Main duties of the job

• Manage a fast-paced reception desk, handling high volumes of patient and healthcare enquiries efficiently and professionally.
• Process incoming correspondence from hospitals, community services, and other healthcare providers, ensuring patient records remain up to date and clinicians are well informed.
• Schedule and coordinate appointments, ensuring optimal patient flow while managing multiple demands.
• Respond to queries with clarity and accuracy, signposting patients to the appropriate services when needed.
• Handle prescription requests, referrals, and administrative duties while maintaining strict confidentiality.
• Demonstrate excellent problem-solving skills, dealing with urgent situations calmly and effectively.
• Work collaboratively as part of a team to support the overall smooth running of the practice.

About us

Cranleigh Medical Practice is a leading healthcare provider committed to delivering high-quality patient care in a supportive and professional environment. We serve a diverse community, offering a wide range of medical services, from routine check-ups to specialized treatments. Our team includes experienced doctors, nurses, and administrative staff, all working together to ensure every patient receives personalized and compassionate care.

At Cranleigh Medical Practice, we foster a collaborative and inclusive atmosphere. Our staff members are passionate about their roles and dedicated to continuous professional development. We encourage open communication and teamwork, creating a positive and respectful work culture. This enables our team to provide the best possible care while maintaining a healthy work-life balance.

Working with us means being part of an organization that values both individual contributions and team success. We offer competitive benefits, opportunities for career advancement, and a supportive environment that encourages professional growth. Whether youre just starting your career or looking for a new challenge, Cranleigh Medical Practice offers a rewarding and fulfilling experience.

Job responsibilities

• Full-time position (4 working days per week).
• Three days: 08:00 18:30, with a 20-minute paid coffee break and a 1-hour unpaid lunch break.
• One day: 08:00 17:30, with the same break structure.
• Generous annual leave 5 weeks holiday entitlement.

Experience

• Proven experience in a reception or administrative role, preferably within a healthcare setting.
• Ability to quickly learn, retain, and share complex information related to medical services and procedures.
• Exceptional telephone and face-to-face communication skills, with a professional and empathetic approach.
• Strong IT proficiency, including the ability to adapt to new systems and software.
• Excellent organisational skills with strong attention to detail and accuracy.
• Ability to multitask effectively under pressure while maintaining a high standard of service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.