GP Receptionist

Elm Lane & Chapeltown Surgery; Sheffield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare facility in Sheffield is looking for a part-time GP Receptionist to join their friendly practice. The ideal candidate will have experience in customer service, strong telephone and computer skills, and flexibility to cover colleagues as needed. Responsibilities include directing patients, processing prescriptions, and managing enquiries. The position offers a working week that could include full days and mornings, with the opportunity for further career development. Access to a car is beneficial for the role.

Benefits

Training and career development opportunities

On-site staff parking

Qualifications

• Previous reception or customer care experience.
• Previous experience in NHS/Healthcare setting.

Responsibilities

• Open and close surgery premises, including checking and securing the premises.
• Receive and direct patients on arrival.
• Process requests for repeat prescriptions.
• Deal with general enquiries and make appointments.
• Ensure premises are tidy and ready for the day.

Skills

Organisational skills

Good communication skills

Good telephone handling skills

Ability to work calmly under pressure

High level of confidentiality

Education

Good general standard of education including English and Maths (A to D)

Customer Care or Administration qualification

Job description

We are looking for 1 Part Time (25hrs) GP Receptionist to join our small friendly practice team based at Elm Lane & Chapeltown Surgery. Applicants would ideally have experience of working in a patient or customer service environment, have good telephone and computer skills, enjoy a varied job role, and be flexible in covering for colleagues during times of leave and at short notice sick leave.

A normal working week would consist of either working two full days (8am-6.30pm) and one morning (8am-1:30pm), or one full day (8am-6.30pm) and three mornings (8am-1:30pm).

Please apply through the NHS jobs website, reference A1111-25-0012.

For further information or an informal visit please contact Kerry Holmes, Practice Manager, on 0114 2455112.

PLEASE NOTE Interviews will take place on THURSDAY 15 JANUARY 2026

Main duties of the job

• Open and close surgery premises, including checking and securing the premises at the end of each day.
• Receive and direct the patients on arrival.
• Process requests for repeat prescriptions, ready for checking by a Doctor.
• Pass on all requests for home visits to the GP, ensuring careful recording of all relevant details.
• Deal with all general enquiries, explain surgery procedures, make new and follow‑up appointments over the telephone or with direct patient contact.
• Receive and pass on messages for clinical and managerial staff.
• Ensure all urgent or outstanding messages are completed at the end of your working day.
• Deal with all internal and external mail and scanning onto the clinical system, where required.
• File, record requests for medical records and photocopy medical records.
• Register new patients to the practice and book new patient checks, which will also include temporary residents.
• Liaise with other outside agencies by telephone or email.
• Adopt and contribute to new processes.
• Undertake any other additional duties as requested by the Partners or the practice manager.

It would be beneficial to have access to your own car to enable you to work across both sites.

About us

• We are a well‑organised team with an excellent established administration and managerial team, providing full support to all clinicians & staff.
• We are a SystmOne practice with an excellent use of IT software such as AccuRx, MS Teams, CtheSigns, Ardens and the use of our clinical software workflow management system.
• We are a two‑site practice based in S5 and S35 (branch site Chapeltown Surgery) covering a practice population of approximately 5,900 patients.
• We have a fantastic nursing team, consisting of 2 Practice Nurses, phlebotomist & HCA, providing full support to our practice GPs.
• We have dedicated pharmacy and physiotherapy support provided by SAPA5 Primary Care Network (PCN).
• We are part of a well developed Primary Care Network, working as part of SAPA5 Primary Care Network (PCN).
• Training and career development opportunities in all roles is a key part of the practice ethos.
• On‑site staff parking available.

Job responsibilities

• Opening surgery premises and checking heating and ventilation in waiting areas and switching on computers in reception and consulting areas.
• Checking and securing the premises, setting the security alarm.
• Tidying the reception areas and surgery at the end of a session, ensuring that any urgent or outstanding messages and tasks are passed over to incoming colleagues for completion.
• Keeping the consulting rooms and the reception areas adequately supplied with stationery and necessary equipment, ensuring they are ready at the start of each clinic.
• Receiving and directing the patients on arrival in an efficient and polite manner.
• Courteously dealing with all general enquiries, explaining surgery procedures, making new and follow‑up appointments over the telephone or with direct patient contact.
• Receiving and passing on messages for clinical and managerial staff.
• Receiving requests for repeat prescriptions and processing these on computer.
• Opening mail and ensuring that it is directed to the correct recipient as soon as possible.
• Organising letters, new prescriptions and repeat prescriptions to be checked and signed by the doctor.
• Filing and extracting patients records and any documents relating to these be it from paper or electronic records.
• Enter patient information accurately onto the computer as required.
• Pass on all requests for home visits to the GP, ensuring careful recording of all relevant details.
• Retrieve, if necessary and re‑file records as required, ensuring strict alphabetical order is adhered to.
• Ensure all correspondence, reports, results etc are scanned promptly and in the correct records.
• Registration and documentation of new patients to the practice, including re‑organisation of patient notes when they are received, ensuring new patient checks are carried out.
• Registration and completion of forms for temporary residents.
• Photocopying medical records.
• Liaising with other outside agencies including hospitals, ambulance control or other bodies by telephone, fax or email.
• Recording requests for medical reports, photocopies of notes etc. and invoicing for such items.
• Flexible to work extra to cover for holidays, sickness and other absences including working at either site, Elm Lane or Chapeltown.
• Willingness to adopt and contribute to new processes.
• Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post‑holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
• Ensure log‑off procedures are followed and computer passwords and smartcard codes are not shared amongst other team members.

General

All employees are required to:

• Abide by the Health and Safety at Work Act.
• Attend mandatory training regularly.
• Co‑operate and liaise with departmental colleagues.
• Observe the practice's Equal Opportunities Policy in their behaviour to the public and other workers.
• Participate in an annual individual performance review.
• Participate in and contribute to team meetings.
• Respect confidentiality applying to all surgery areas.
• Work with the rest of the team in a polite and respectful manner.
• Work within the surgery no‑smoking policy.
• Work within the surgery policies and procedures.

All employees are expected to:

• Act in a way that recognises the importance of people's right, interpreting them in a way that is consistent with the practice procedures and policies, and current legislation in relation to equality, diversity and rights of patients, carers and colleagues. Patients and visitors must be treated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
• Demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence.
• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Support and encourage harmonious internal and external working relationships.

This job description is not exhaustive and you may be asked to perform other duties considered necessary to ensure the practice runs smoothly. It should be appreciated that the practice and general practice as a whole are consistently undergoing a period of change, this will inevitably necessitate changes in particular duties involved in the job as the workload changes.

Person Specification

Experience

• Previous reception or customer care experience.
• Previous experience in NHS/Healthcare setting.

Skills

• Organisational skills.
• Good communication skills both oral and written.
• Good telephone handling skills.
• Ability to work calmly under pressure.
• Practice a high level of confidentiality.
• Full UK driving licence and access to a vehicle.

Qualifications

• Good general standard of education including English and Maths (A to D).
• Customer Care or Administration qualification or equivalent.

Personal Attributes

• Teamwork.
• Self‑motivated and reliable.
• Smart appearance.
• Ability to work independently.
• Personable, caring, polite and patient.
• Flexible approach to work able to provide cover at short notice.
• Ability and willingness to acquire new skills.
• Ability to follow practice standards and operating procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.