GP RECEPTIONIST

MILLWAY MEDICAL PRACTICE; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local medical practice in Greater London is seeking a part-time or full-time Receptionist. The role involves providing excellent front-line service, managing appointments, and ensuring smooth operations within the practice. Ideal candidates will possess strong interpersonal and communication skills, be adaptable to shift changes, and have a positive attitude towards patient care. Training is available for those without prior experience, offering a supportive work environment.

Qualifications

• Experience in a front-line healthcare role is preferred but training will be given.
• Ability to handle emergencies calmly and efficiently.
• Flexibility to cover morning and evening shifts is essential.

Responsibilities

• Provide a welcoming front-line service for patients and visitors.
• Manage appointments using the clinical system effectively.
• Handle patient enquiries in a professional and courteous manner.

Skills

Interpersonal skills

Communication skills

Organizational skills

IT literacy

Customer service

Education

GCSEs, NVQ Level 2, or equivalent experience

Tools

EMIS

Docman

Accurx

Job description

An exciting opportunity has arisen for the recruitment for a part time or full-time Receptionist at Millway Medical Practice.

We are ideally looking for an experienced receptionist to join our Team, however full training will be given for those who do not have experience.

Main duties of the job

Your role will be key to the smooth operation of the practice, as you will be the first point of contact for our service users. Strong interpersonal skills are essential to ensure every patient receives a positive experience.

The successful candidate will be able to remain calm under pressure, including in emergency situations, and handle patient and staff matters with tact and diplomacy. You will need to demonstrate clear written and verbal communication skills, work independently using your own initiative, and contribute effectively as part of a team.

Flexibility is required to cover morning and evening shifts during periods of annual leave or sickness, though this is shared across the reception team. Applicants should be confident and competent in computer and telephone use, hardworking, self‑motivated, and committed to providing high‑quality support.

About us

We are a large practice with a patient population of 24,500. We have 7 Partners. There are around 55 staff working at the practice. You will be supported by a team lead and our managers.

Job responsibilities

Job Description Receptionist

Role PurposeTo provide a professional, efficient and welcoming front‑line service for patients and visitors, supporting the Practice team and ensuring smooth day‑to‑day operations.

Key Duties

Greet, assist and direct patients courteously, ensuring they access the correct service or healthcare professional.

Deliver general administrative support to the Practice team while maintaining a positive, friendly approach both in person and over the telephone.

Answer incoming calls promptly and handle patient enquiries in a professional manner.

Book, amend, and cancel patient appointments efficiently using the clinical system.

Provide reception cover during periods of annual leave and sickness.

Carry out additional administrative tasks as required.

Responsibilities (not exhaustive and subject to change depending on Practice needs):

Open and secure the premises in line with Practice protocols.

Provide an effective reception service to patients and visitors.

Handle enquiries courteously and confidentially, making and managing appointments as required.

Prioritise urgent requests and ensure they are dealt with appropriately.

Register new patients and explain Practice procedures.

Manage telephone calls promptly and efficiently, directing queries to the right healthcare professional.

Process and distribute post, emails, referrals, and messages accurately and on time.

Scan, photocopy, and file documents in line with Practice procedures.

Support clinics by ensuring smooth running of morning and evening sessions.

Manage tasks, notifications, and IT system messages daily.

Process repeat prescriptions within agreed timeframes.

Maintain accurate patient records and filing systems.

Record home visit requests and produce summary printouts when required.

Chase and manage results, escalating urgent findings to GPs.

Handle samples safely and in line with infection control protocols.

Provide chaperone support when required.

Manage payments for private services, issue receipts, and maintain petty cash responsibly.

Restock consulting rooms and manage incoming deliveries.

Support Practice targets (e.g. QOF, chronic disease management) and specialist clinic bookings.

Attend team meetings and mandatory training.

Provide cover for colleagues, including during holidays and out-of-hours sessions.

Undertake any other reasonable duties requested by management or partners.

ConfidentialityAll staff must respect patient confidentiality and handle sensitive information in line with Practice policies and GDPR. Information may only be shared with authorised individuals when appropriate.

Health & SafetyStaff are responsible for promoting and maintaining a safe working environment, following Practice health & safety and infection control policies, reporting risks promptly, and keeping work areas clean and hazard‑free.

Equality & DiversityStaff must respect the privacy, dignity, beliefs, and rights of patients, carers, and colleagues, acting in a professional and inclusive manner at all times.

Personal & Professional Development

Participate in annual performance reviews.

Take responsibility for personal learning and professional growth.

Share skills and knowledge with colleagues as appropriate.

Quality

Take responsibility for quality and risk within own role.

Reflect on work and contribute to team improvements.

Manage time, workload, and resources effectively.

Work collaboratively with external agencies to meet patient needs.

Communication

Communicate clearly and effectively with patients, carers, and colleagues.

Answer calls promptly and professionally, ensuring queries are dealt with or redirected appropriately.

Adapt communication methods where necessary to meet individual needs.

Contribution to Practice Services

Apply Practice policies, standards, and guidance.

Participate in audits and service development where appropriate.

Person Specification

Qualifications

• Qualifications
• * GCSEs, NVQ Level 2, or equivalent experience.
• Experience
• * Ability to work well under pressure and manage multiple priorities.
• * Friendly, compassionate, and professional manner.
• * Strong team player with flexibility, a willingness to learn, and openness to change.
• * Proactive with a positive, can‑do attitude.
• * Accurate in recording information with excellent attention to detail.
• * Previous experience working in Primary Care (training will be provided if not).
• * Familiarity with EMIS, Docman, Accurx and a basic understanding of medical terminology.
• Knowledge & Skills
• * Strong written and verbal communication skills.
• * Ability to respond effectively to basic patient enquiries.
• * Good IT and computer literacy skills.
• * Strong organisational skills and ability to prioritise workload.
• * Ability to work effectively both independently and as part of a team.
• * Skilled at building positive working relationships and collaborating with colleagues.
• * Capable of working with minimal supervision.
• * Ability to create and maintain a positive and welcoming environment.
• * Understanding of confidentiality requirements, including handling electronic information.
• * Flexible and open to learning new skills.
• * Enjoys working with the public.
• Disclosure and Barring Service (DBS) Check
• This role is exempt from the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will therefore require an enhanced Disclosure and Barring Service (DBS) check.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.21 an hour

Higher pay maybe offered depending on experience