GP Receptionist

The Mountview Practice; Fleetwood; On-site; GBP 20,000 - 25,000; Full time

Job summary

A busy GP practice in Fleetwood is seeking a Receptionist to manage reception duties, assist patients, and oversee appointment scheduling. The ideal candidate must have excellent communication skills and experience in a customer-facing administrative role. This full-time position offers involvement in a professional and supportive team environment.

Qualifications

• Experience in a patient or customer-facing administrative role.
• Ability to handle a busy environment and work under pressure.
• Effective written and oral communication skills.

Responsibilities

• Manage general reception duties and assist patients.
• Book and manage patient appointments.
• Maintain medical records and ensure proper filing.

Skills

Excellent communication skills

Organizational skills

Customer service

Time management

Adaptability

Understanding of medical terminology

Tools

Microsoft Office

EMIS Web

DOCMAN

Job description

The Mount View Practice has a full time, permposition available for a Receptionist to work within our Practice.

Situated in Fleetwood Town Centre, we are a busy GP practice with approximately 12,000 patients.

Applicants must be available to work set shifts Monday - Friday between 0800 - 1830.

PREVIOUS APPLICANTS NEED NOT APPLY

WE RESERVE THE RIGHT TO CLOSE THIS ADVERT EARLY SHOULD WE GET ENOUGH CANDIDATES

Main duties of the job

You will be responsible for the general reception duties within thePractice and work with our established processes, policies, and procedures toprovide a comprehensive high-quality service and deal efficiently andcourteously with patient enquiries.

You will receive, assist, and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient, andeffective way.

You will provide general assistance to the practice team and project apositive and friendly image to patients and other visitors, either in person orvia the telephone.

You will have excellent communication skills, a compassionate andfriendly nature who can operate in a busy environment with a range of peopleand professions, as you will be working with our clinical and administrationteams.

This role is ideal for someone who is highly organised and an effectivecommunicator who can provide a professional and warm welcome to our patients,ensuring every contact is of the highest quality.

About us

The Mount View Practice is a forward thinking, patient focused, professional and friendly team looking after approximately 12,000 patients in Fleetwood.

We consist of 5 GP Partners and 2 Salaried GPs, a Practice Paramedic, Acute & Therapy Mental Health Team, Advanced Nurse Practitioners, Practice Nurses and Healthcare Assistants and a dedicated team of administrative professionals.

We are part of Fleetwood Primary Care Network and supported by an MDT ARRs Team.

Job responsibilities

General Administration

• To have a thoroughknowledge of all practice procedures
• Pulling/filing notesfor surgeries and updating as necessary
• Processing and distributing incoming and outgoingmail
• Filing and retrieving paperwork/correspondence,including filing to patient records
• Computer data entry, processing and recordinginformation in accordance with practice procedures
• Providing clerical assistance to practice staffas required, including word/data processing, filing, photocopying, andscanning
• Cover sickness/annual leave and work reasonableovertime when required, including some weekends.
• To participate in any continued in-house trainingor external training courses as may be considered appropriate for yourrole.
• To participate in practice meetings unless youare unable to do so because of absence.
• Processing repeatprescriptions in accordance with practice guidelines
• Open any incomingmail and frank any outgoing mail

Reception

• Receiving patients,consulting with members of practice team
• Be able to cover allreception position as necessary
• Taking messages and passing on information
• Processing personal and telephone requests forappointments, telephone consultations and ensuring callers are directed tothe appropriate healthcare professional
• Initiating contact with and responding torequests from patients, other team member and associated healthcareagencies and providers
• Provide necessary to patients wishing to registerat the practice
• Scan hospital letters and diagnostic reportsdaily
• Photocopy patients notes for the purposes ofmedical reports
• Ensure that system is operational at thebeginning of each day and switched over to night service and that theanswer phone operational at the end of each day.

Appointment System Management

• Book/edit/cancel appointments and recallsensuring sufficient information is recorded to retrieve medical record.
• Monitor effectiveness of the system and reportany problems or variations required.
• Deal with homevisit requests, carefully noting all details
• Arrange transportto hospital appointments for housebound patients

Medical Records Management

• Retrieve and refilerecords as required, following records management processes.
• Ensure correspondence,reports, results, etc., are filed in correct record.

Consultation Room Preparations

• Clearing and re-stocking of consulting rooms asrequired
• Consulting rooms prepared in readiness for eachconsulting session.
• Rooms are checked at theend of each consultingsession and left tidy and secure.
• Full Job description available in supported documents

Qualifications

• Experience in working in a patient or customer facing administrative role.
• Experience of sitting and using a telephone and computer for long periods of time.
• Demonstrable commitment to quality, promotes high standards to consistently improve patient outcomes.
• Value diversity and difference, operates with integrity and openness.
• Treating others with compassion, empathy and respect.
• Looks for collective success, listens, involves, respects and learns from the contribution of others.
• Ability to solve problems.
• Good time management.
• Able to priorities a large volume of work.
• Good organisation skills.
• Effective written and oral communication skills with good command of English grammar and spelling.
• Good telephone manner.
• Ability to use own initiative.
• Self-motivation.
• Understanding of common medical terminology.
• Working knowledge of Microsoft Office with intermediate keyboard skills.
• Ability to liaise with other agencies, statutory public services or independent agencies.
• Used to working in a busy environment able to work under pressure with interruption.
• Adaptability, flexibility and ability to cope with unpredictable environment.
• Professional calm and efficient manner.
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
• Team player.
• Punctual and reliable.
• Smart appearance.
• Experience of clinical systems such as EMIS Web and DOCMAN

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.