GP Receptionist

Connaught Square Practice; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A busy Central London practice is seeking a full-time GP Receptionist to provide patient-focused services. Responsibilities include managing patient queries, booking appointments, and ensuring smooth operation within a fast-paced environment. Ideal candidates will possess excellent customer care skills and 1-2 years of experience in a similar role. This position requires strong organisational skills and the ability to work under pressure.

Qualifications

• Minimum of 1-2 years' experience in a Receptionist or customer service role in a similar environment.
• Ability to work independently and self-motivated.
• Solution-oriented and interested in patient service.

Responsibilities

• Welcome and assist patients courteously.
• Book, cancel and amend appointments using SystmOne.
• Monitor patient flow and manage appointment system.
• Answering the telephone promptly and conveying messages.
• Managing repeat prescription requests.

Skills

Excellent interpersonal skills

Strong organisational skills

Ability to work under pressure

Good command of English

Tools

SystmOne

Job description

We are seeking to recruit a motivated, committed and enthusiastic full time GP Receptionist to join our dynamic team at The Westbourne Green Surgery and The Connaught Square Practice.

The GP Receptionist is responsible for welcoming, assisting and directing patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way. He/she willalso provide general assistance to the Practice team and is expected to projecta positive and friendly image to patients and other visitors at all times.

Main duties of the job

We are looking for someone to join our Front of House team full time, someone with proven customer service experience, who can provide a warm and welcoming service to our patients, who works well under pressure and can adapt quickly in a new team.

This role does not come without its challenges but support is always at hand and you will be provided with on the job training when you join the team.

If you feel that this role is right for you and you wish to join our team, please apply.

Usual shift hours are 7:30am-3:30pm, 10:30-6:30pm or 12pm-8pm.

About us

We are a busy friendly practice based in Central London and place patient care and evidence based medicine at the forefront of our clinical practice. We operate across two sites with a patient population size of over 15,000.

Job responsibilities

As a GP Receptionist you will provide a professional and patient focused service toour GPs and all patients attending our practice.

Dutiesand Responsibilities:

• Dealing withpatient queries
• Booking,cancelling and amending appointments on SystmOne
• Monitoringthe flow of patients into the waiting room, ensuring the appointmentsystem accurately reflects the arrival of patients
• Using judgementand communication skills to ensure that patients with no prior appointmentbut needing urgent consultation are seen in a logical and non-disruptivemanner
• ExplainingPractice arrangements and formal requirements to new patients and thoseseeking temporary cover and ensuring procedures are completed
• Answering thetelephone promptly and conveying messages in a timely manner
• Maintaining a logof telephone messages
• Sorting the mailand posting letters
• Recordingadmin-related events in SystmOne
• Scanning patientcorrespondence and other papers into the patient record in SystmOne
• Charging patientsthe appropriate amount for private work, providing a receipt to thepatient and recording the charge on their record
• Recording incomingmedical forms and requests for To Whom It May Concern letters in theform-tracking book
• Accepting requestsfor repeat prescriptions, checking the inbox and prescription box forrepeat prescription requests, and processing them in a timely manner
• Monitoring repeatprescription requests to ensure that patients attend the surgery formedication reviews and other health checks
• Alerting the PracticeManager or Senior Partner to any complaints or potentially problems
• Opening up thePractice in the morning and closing it in the evening according to agreedprocedures
• Meeting targetsthat are set by the Practice Manager
• Other ad hoc tasksas required

Person Specification

Experience

• Excellent interpersonal and customer care skills
• Possess the ability to work under pressure and have strong organisational skills
• Interest in working with people and in service of patients
• Ability to work independently and have self-motivation
• Solution-oriented
• Good command of the English language, both spoken and written
• At least 1-2 years' Receptionist / Customer Service / Administration experience in a similar environment, though training will be provided