GP Receptionist

Station Street Surgery; Atherstone; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare practice in Atherstone is seeking a Receptionist to handle appointments and patient inquiries at the GP surgery. The ideal candidate will demonstrate excellent customer service and have experience in a busy healthcare environment. Familiarity with EMIS Web is highly desirable. This position requires 20-25 hours per week, with afternoon shifts. Be part of a supportive team dedicated to enhancing patient care.

Qualifications

• Proven ability to manage administrative tasks in a healthcare environment.
• Strong working knowledge of EMIS Web for managing patient records.
• Demonstrated experience in a similar role within a GP practice.

Responsibilities

• Managing patient correspondence and documentation.
• Maintaining accurate patient records using EMIS Web.
• Liaising with patients and healthcare professionals.

Skills

Customer service skills

Attention to detail

Experience in a busy healthcare environment

Familiarity with EMIS

Tools

EMIS Web

Microsoft Office

Docman

Job description

Overview

We are looking for an anenthusiastic and organized individual to join our team as a Receptionist at our GP surgery. Using EMIS, you will be the first point of contact for patients, handling appointments, telephone inquiries, and prescription requests while ensuring accurate record‑keeping and smooth communication. This role is ideal for someone with excellent customer service skills, attention to detail, and experience in a busy healthcare environment. Familiarity with EMIS is highly desirable. Be part of a supportive team making a difference in patient care!

PLEASE NOTE : The role initially requires 20-25 hours per week, with afternoon shifts starting from 12:30 PM to 6:30 PM. These hours may adjust in the future based on the needs of the practice.

Main duties of the job

• Managing patient correspondence, referrals, and documentation
• Maintaining accurate patient records using EMIS Web
• Overseeing site administration tasks to ensure the smooth daily operation of the surgery including reception management.
• Liaising with patients, healthcare professionals, and other services.
• Using Docman for scanning and summarizing medical records.

About us

St Nicolas is a branch of Station street surgery. We are in process of building a strong team that can grow and work together for years to come.

Person Specification

Previous GP Surgery Experience: Demonstrated experience in a similar administrative and secretarial role within a GP practice or primary care setting. Proficiency in EMIS Web: Strong working knowledge of EMIS Web for managing patient records, appointments, and correspondence. Administrative Skills: Proven ability to manage administrative tasks such as filing, record‑keeping, scheduling, and correspondence in a healthcare environment. IT Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software.

NHS or Primary Care Experience: Familiarity with NHS systems, processes, and healthcare protocols. Experience with CQC Requirements: Knowledge of Care Quality Commission (CQC) standards and the ability to ensure compliance within the practice.