GP Reception Manager

NHS; Petersfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Petersfield is seeking an experienced GP Surgery Reception Manager to oversee daily operations and lead a dedicated team. The ideal candidate will have strong leadership skills, management experience in a healthcare setting, and proficiency in EMIS. Responsibilities include supervising the reception team, implementing training programs, and ensuring exceptional service. This is a full-time role in a supportive medical environment.

Qualifications

• Experience of working in a healthcare environment.
• Experience of the use of EMIS.
• Previous management/supervisory experience.
• Experience of working in a primary care environment.

Responsibilities

• Supervise daily operations of the GP surgery, ensuring smooth service delivery.
• Lead and manage a team, providing guidance and support to enhance performance and morale.
• Responsible for clinics on EMIS.
• Implement training programmes for staff on relevant courses.
• Handle customer inquiries and complaints with professionalism.
• Collaborate with other departments for seamless service delivery.

Skills

Leadership skills

Customer service excellence

Team management

Communication

Tools

EMIS

Job description

We are seeking an experienced and dynamic GP Surgery Reception Manager to lead our team in a fast-paced environment. The ideal candidate will possess strong leadership skills and a passion for the medical industry. This role requires a hands-on approach to managing daily operations, ensuring exceptional service, and maintaining high standards of governance and quality. The Reception Manager will oversee the reception team, review team, paramedics etc while fostering a positive team culture.

Main duties of the job

• Supervise daily operations of the GP surgery, ensuring smooth service delivery.
• Responsible for setting up clinicians clinics on EMIS
• Lead and manage a team, providing guidance and support to enhance performance and morale.
• Implement training programmes for staff on relevant courses in connection with primary care and customer service excellence.
• Handle customer inquiries and complaints with professionalism.
• Collaborate with other departments to ensure seamless service delivery across all areas of the surgery.

About us

We are a really happy, friendly team of doctors, nurses, paramedics, social prescribers along with an excellent admin support team. We have approximately 8069 registered patients and confident our reputation is helping our numbers increase. Our surgery is situated in central Petersfield with local shops & restaurants, railway station and close proximately to the motorway. We are 'Team Grange'!.

Job responsibilities

• Supervise daily operations of the GP surgery, ensuring smooth service delivery.
• Lead and manage a team, providing guidance and support to enhance performance and morale.
• Responsible for clinics on EMIS
• Implement training programmes for staff on relevant courses in connection with primary care and customer service excellence.
• Handle customer inquiries and complaints with professionalism.
• Collaborate with other departments to ensure seamless service delivery across all areas of the surgery

Person Specification

Experience

• Experience of working in a healthcare environment
• Experience of the use of EMIS
• Previous management/supervisory experience
• Experience of working in a primary care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.