GP Practice Receptionist/Administrator

Five Oaks Family Practice; Beswick; On-site; GBP 20,000 - 25,000; Full time

Job summary

A respected family healthcare practice in England is seeking a qualified receptionist to support clinical and administrative teams. Responsibilities include greeting patients, managing appointments, and providing superior customer service. Ideal candidates will have excellent communication skills and experience in a healthcare setting. Join a dedicated team committed to quality patient care and service.

Qualifications

• Experience of working with the general public.
• Experience of working in a healthcare setting.
• Competent in the use of Office and Outlook.
• Experience of working in primary care.

Responsibilities

• Greet patients on arrival, ensuring patients are checked in.
• Answer the telephone, dealing with enquiries.
• Make appointments and manage patient requests.
• Provide exceptional customer service at the reception desk.
• Process repeat prescription requests.

Skills

Excellent communication skills (written and oral)

Clear, polite telephone manner

Effective time management (planning & organizing)

Ability to work as a team member and autonomously

Good interpersonal skills

Ability to follow clinical policy and procedure

Competent in the use of Office and Outlook

EMIS

Education

Educated to GCSE level or equivalent

Active signposting or Care Navigator training qualification

Healthcare qualification (level 2) or working towards equivalent level

Job description

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

The receptionist will also undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

Main duties of the job

Duties will include:

• Greet patients on arrival ensuring patients are checked in manually
• To answer the telephone, dealing with enquiries
• Make appointments, including telephone, follow‑up, and urgent appointments
• Responsible for dealing with messages from patients/clinicians or external bodies. To take appropriate action where required
• Record requests for home visits and ensure that they are recorded and passed onto duty doctor on call
• Safe handling of patient files, maintaining confidentiality at all times
• File medical records
• Scan hospital reports and letters, ensuring that the scanning of patients correspondence is kept up to date at all times
• To carry out patient/GP Registrar surveys
• To be responsible for the call and recall of patient lists as instructed by the practice manager
• Assist with QoF and Enhanced Services reporting and planning, including searches, recalls and coding

About us

Five Oaks family Practice is a CQC 'outstanding' practice that offers a high quality range of primary care services for a diverse population, with a focus on inclusion and equality.

We have a growing list size of 9.000 patients and our clinical team consists of 4 GP Partners, 3 Salaried GPs, 2 Trainee GPS, 2 x Practice Nurses, and 1 x Health Care Assistant. Our supportive Admin team includes a Practice Manager, Assistant Manager, Pharmacy team, 1 x Care coordinator 1 x Reception Manager and a great team of Administration staff.

If you are self-motivated, with lots of enthusiasm and a strong team work ethic then please apply.

Hours of work will be between Monday - Friday between the hours of 8.30 am and 7.00 pm.

Job responsibilities

The following are the core responsibilities of the receptionist There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

• a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
• b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
• c. Process patient requests for appointments
• d. Provide an excellent standard of customer service on the reception desk
• e. Process repeat prescription requests
• f. Initiate contact with and respond to requests from patients, team members and external agencies
• g. Enter read-code data on EMIS Web
• h. Photocopy documentation as required
• i. Data entry of new and temporary registrations and relevant patient information as required
• j. Input data into the patients healthcare records as necessary
• k. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team
• l. Manage all queries as necessary in an efficient manner
• m. Carry out system searches as requested
• n. Maintain a clean, tidy, effective working area at all times
• o. Monitor and maintain the reception area and noticeboards
• p. Support all clinical staff with general tasks as requested

Secondary responsibilities

In addition to the primary responsibilities, the Receptionist may be requested to:

• a. Participate in practice audit as directed by the audit lead
• c. Scan patient-related documentation and attach scanned documents to patients healthcare records
• d. Complete opening and closing procedures in accordance with the duty rota
• e. As required, support the prescription clerks in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently
• f. Order and monitor stationery supplies

Person Specification

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (planning & organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure
• Competent in the use of Office and Outlook
• EMIS

Experience

• Experience of working with the general public
• Experience of working in a healthcare setting
• Competent in the use of Office and Outlook
• Experience of working in primary care

Qualifications

• Educated to GCSE level or equivalent
• Active signposting or Care Navigator training qualification
• Healthcare qualification (level 2) or working towards gaining equivalent level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.