GP Practice Receptionist

Weeping Cross Health Centre; Stafford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local healthcare practice in Stafford is seeking a conscientious receptionist to join their team. The role involves managing patient interactions, providing assistance to the practice, and ensuring efficient service delivery. Ideal candidates will possess excellent communication skills and a positive attitude, and experience in healthcare is preferred. This position offers flexible hours around 22.5 per week with a starting salary of circa £23.8k pro-rata.

Benefits

Attractive benefits package

Opportunities for development and career progression

Qualifications

• Experience in the healthcare sector preferred.
• Enjoy working as part of a team.
• Conscientious and hardworking.

Responsibilities

• Assist and direct patients efficiently.
• Provide general assistance to the practice team.
• Manage general enquiries and appointments.
• Ensure effective reception service.
• Open and secure the premises as needed.

Skills

Excellent communication skills

Highly organized

Positive attitude

Teamwork

Computer experience

Job description

Weare a friendly, forward-thinking GP Practice based in the heart of thecommunity. We now have an exciting opportunity for a conscientious, friendly and hardworking receptionist to join our practice team at Weeping Cross Health Centre.

We have some flexibility with the role and are ideally looking for around 22.5 hours during the week.

(Starting salary is circa £23.8k pro-rata although this is dependant on experience.)

Main duties of the job

The successfulcandidate will need excellent communication skills, be highly organised, have apositive attitude and enjoy working as part of a team. You will be committed toputting patient care first and share our values and our passion for deliveringquality care. Experience of working in the healthcare sector is preferred.

About us

We are a very wellestablished group, consisting of 3 Practices all of which are located in thesuburbs of Stafford, a charming county town, with Cannock Chase, an area ofoutstanding natural beauty on its borders. The historic town provides excellentlocal amenities, schools, and transport connections.

As aforward-thinking group, we offer a broad range of services with good opportunitiesfor development and career progression. We have ambitious plans for our futureand hope that you will be part of them.

As a valued memberof the partnership, you will have an attractive benefits package.If this roleappeals and you have the qualities we are looking for, we would love to hear fromyou.

Job responsibilities

Job Summary:

Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.

Providegeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone

KeyResponsibilities:

• Tohave a thorough knowledge of all Practice procedures and protocols,working within them all times.
• Ensurean effective and efficient reception service is provided to patients andany other visitors to the practice
• Dealwith all general enquiries, explain procedures and make new and follow-upappointments.
• Ensurepatients are signposted to the right clinician and seen in a timeframeappropriate to their symptoms
• Explainpractice arrangements and formal requirements to new patients and thoseseeking temporary cover and ensure procedures are completed.
• Receiveand make telephone calls as required.Divert calls and take messages, ensuring accuracy of detail andprompt appropriate delivery.
• Preparelists and notes for all surgeries and clinics held, ensuring completion ofall associated paperwork.
• Ensureall correspondence, reports,results etc are filed promptly and in the correct records, ensuring thatall recent correspondence is available when patients are seen.
• Openup premises at the start of the day when first to arrive, de-activatealarm and make all necessary preparations to receive patients.When last toleave at the end of the day, ensure that the building is totally secured,internal lights are off and the alarm activated.
• Undertakeany other additional duties appropriate to the post as requested by thePartners or the Practice Manager.

Person Specification

Experience

• The successful candidate will need excellent communication skills, be highly organised, have a positive attitude and enjoy working as part of a team. Computer experience is desirable but not essential as training will be given.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.