GP PRACTICE RECEPTIONIST

NHS; Bradford; On-site; GBP 12,000 - 15,000; Part time

Job summary

A leading NHS GP practice in Bradford is seeking experienced GP Receptionists for part-time positions. The role involves managing appointments, handling patient inquiries, and performing general reception duties in a supportive team environment. Ideal candidates will possess excellent communication skills and a strong commitment to patient confidentiality. This is a great opportunity to join a friendly practice with a focus on quality patient care.

Benefits

NHS Pension scheme eligibility

20 days holiday plus 8 bank holidays

Qualifications

• At least 2 years of reception/clerical work experience.
• Good level of general education including qualifications in English and mathematics.

Responsibilities

• Manage appointment systems and general reception duties.
• Process repeat prescriptions and maintain patient confidentiality.
• Handle patient inquiries both in person and on the telephone.

Skills

Communication

Organizational Skills

Time Management

Confidentiality

Team Player

Education

GCSE in English

GCSE in Mathematics

Tools

System One

Job description

Job summary

We are recruiting for experienced GP Receptionists to compliment our existing team. The clinical system the practice uses is system one.

3 x Part time position available 25 hrs. per week. Our opening hours 08:00-18:30 Monday to Friday.

The salary is negotiable depending on experience.

Main duties of the job

Duties and responsibilities of the role:

General Reception Duties

Management of Appointment Systems

Scanning & Photocopying

GP Pathology Links

Operation of the Telephone System

Start & End of Day Procedures

Repeat Prescriptions

Call & Recall of patients with Long Term Conditions

Excellent communication skills, both written and verbal

Strong organisational and time-management skills

Ability to deal with confidential information and follow set processes.

Good team player

High attention to detail

Reliable, trustworthy, and hardworking.

Other administrative duties considered appropriate to the post.

If you wish to apply, please attach CV with covering letter including 2 referees.

About us

New Otley Road Medical Practice is a well-established NHS GP surgery in Bradford West Yorkshire along with the Family Practice as a branch site. We are a friendly, supportive, training practice that has a record of good performance against local and national requirements, as well as a committed multi-professional team.

Details Date posted

09 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4884-25-0002

Job locations

4 Butler street west

Bradford

West Yorkshire

BD3 0BS

Whetley Medical Centre

2 Saplin Street

Bradford

West Yorkshire

BD8 9DW

Job description Job responsibilities

Medical Receptionist

Person Specification

Forward thinking team player with excellent communication skills (written and verbal) and fluent I.T. user would be most suited to this position. Essentially must have excellent customer service skills, be calm under pressure, and ability to multitask and priorities workload.

The NHS environment is demanding and constantly changing and individuals who can embrace and manage multiple changes would be suited to this position. Discretion and Confidentiality are essential qualities for this post.

Knowledge of READ codes or System One computer system is desired but not essential.

Purpose of Job

To provide an extensive range of administration /reception duties at New Otley Road Medical Practice.

Location of Job

New Otley Road medical Centre has a branch, and the new recruits will be required to work at either or both locations.

New Otley Road Medical Practice. 4 Butler Street West, BD3 0BS.

Family practice. 2 Saplin Street, BD8 9DW.

Background

A friendly team with excellent working conditions and caring ethos. We serve patients living in BD1, BD2, BD3 and BD8 and BD9 (please check our website Homepage New Otley Road Medical Practice & The Family Practice)

Organizational Benefits

NHS Pension scheme eligibility

DBS and Occupational health check will be carried out on successful applicant.

How to apply:

Please read all the information prior to application, particularly theessential criteria. If you fulfil the specification, apply in writing and include your CV to ([e-mail])

Closing Date: 23/05/2025 (May close application date early if suitable candidate is found, so apply early to avoid disappointment)

Medical Receptionist

Receptionist Duties

• Polite and professional Front of House meeting and greeting.
• Run surgeries, deal with patient enquiries (in person and on telephone)
• Significant telephone admin; request for appointments, home visits, etc.
• Book appointments to extended access service.
• Manage requests for online services.
• Take clear and concise messages with all relevant details records and designated spot.
• Maintain patient safety and patient confidentiality.
• Process repeats prescriptions using practice protocol.
• Liaise with local chemists as appropriate.
• Book ambulances (and record as per protocol)
• New patient and temporary patient administration
• Telephone liaison with secondary care providers and laboratories chasing up appointments and results.
• Ambulance bookings
• General enquiries

General Admin Duties

• Remember smart card and passwords for security.
• Manage computer generated tasks on daily basis.
• Tidy/ update computerized records for Data Quality.
• File and retrieve manual medical records when required.
• Promote patient surveys and newsletters.
• Clinical Recall and Administration letters
• SMS messages to patients (reminders etc.)
• Signpost patients to services (e.g. Carers Resource, social prescriber, pharmacist)
• Contribute to practice performance targets.
• Validate instructions from hospital letters and raise with GP where appropriate.
• Attend relevant training to meet the requirements of the role and improve skills.
• Log IT faults and problems to helpdesk.
• Use NHS intranet email facility for info, instructions, amendments etc.
• Report all Information governance incidents.
• Maintain data security at all times (clear desk procedures, lock out computers etc.)
• Daily post duties (open mail, stamp etc.) and mail all post at end of shift.
• Photocopying
• Update patient registration details on computer (Tel numbers, addresses etc.)
• Prepare appropriate documentation for clinics, e.g. send appointments, complete forms, prepare consent forms etc.
• Open and close premises (lock doors, set alarms, close and lock windows)
• Occasional home working when business needs dictate.

Other Duties

• Attend mandatory training.
• Attend any work-related training as required.
• Agree a Personal development plan at annual appraisal.
• Attend General staff meetings.
• Make refreshments and maintain tidy kitchen area.
• Maintain tidy workspace.
• Report all incidents or near miss incidents to line manager (admin or clinical)
• Any other duties deemed appropriate by line manager.

Medical Receptionist

Job Requirements

Essential /Desirable

Qualifications/Training:

Good level of general education including qualifications in English and mathematics (equivalent to GCSE or above)

Experience:

Experience of working with the public

At least 2 years reception/clerical work

Previous employment as medical receptionist

Familiar with GP clinical system System one

Skills /Knowledge

Ability to use a telephone system, taking and recording accurate bookings and messages.

Good keyboard/IT skills

General office skills, fax, photocopier, scanning, shredding

Familiar with Medical Terminology

Familiar with System one (GP software) and Read Codes

Ability to deal with urgent situations that may arise.

Prioritize workload.

Awareness of General Data Protection Act and Information Governance principles

Flair for IT

Recognize importance of confidentiality

Personal Qualities:

Demonstrate excellent interpersonal and communication skills.

Must be able to work on own and as part of a team.

Be proactive and willing to learn.

BASIC TERMS AND CONDITIONS

POSITION Medical Receptionist

Employers Dr Usman Akbar

Location New Otley Road Medical Centre

Hours per week 25 hours per week

Starting Salary depending on knowledge and experience

Holiday 20 days plus 8 bank holidays

Pay details monthly by BACS.

Holiday year 1st January to 31st December

Sick pay SSP only

Maternity pay SMP only.

NHS Pension Yes, all employees eligible for NHS pension scheme

Job description Job responsibilities

Medical Receptionist

Person Specification

Forward thinking team player with excellent communication skills (written and verbal) and fluent I.T. user would be most suited to this position. Essentially must have excellent customer service skills, be calm under pressure, and ability to multitask and priorities workload.

The NHS environment is demanding and constantly changing and individuals who can embrace and manage multiple changes would be suited to this position. Discretion and Confidentiality are essential qualities for this post.

Knowledge of READ codes or System One computer system is desired but not essential.

Purpose of Job

To provide an extensive range of administration /reception duties at New Otley Road Medical Practice.

Location of Job

New Otley Road medical Centre has a branch, and the new recruits will be required to work at either or both locations.

New Otley Road Medical Practice. 4 Butler Street West, BD3 0BS.

Family practice. 2 Saplin Street, BD8 9DW.

Background

A friendly team with excellent working conditions and caring ethos. We serve patients living in BD1, BD2, BD3 and BD8 and BD9 (please check our website Homepage New Otley Road Medical Practice & The Family Practice)

Organizational Benefits

NHS Pension scheme eligibility

DBS and Occupational health check will be carried out on successful applicant.

How to apply:

Please read all the information prior to application, particularly theessential criteria. If you fulfil the specification, apply in writing and include your CV to ([e-mail])

Closing Date: 23/05/2025 (May close application date early if suitable candidate is found, so apply early to avoid disappointment)

Medical Receptionist

Receptionist Duties

• Polite and professional Front of House meeting and greeting.
• Run surgeries, deal with patient enquiries (in person and on telephone)
• Significant telephone admin; request for appointments, home visits, etc.
• Book appointments to extended access service.
• Manage requests for online services.
• Take clear and concise messages with all relevant details records and designated spot.
• Maintain patient safety and patient confidentiality.
• Process repeats prescriptions using practice protocol.
• Liaise with local chemists as appropriate.
• Book ambulances (and record as per protocol)
• New patient and temporary patient administration
• Telephone liaison with secondary care providers and laboratories chasing up appointments and results.
• Ambulance bookings
• General enquiries

General Admin Duties

• Remember smart card and passwords for security.
• Manage computer generated tasks on daily basis.
• Tidy/ update computerized records for Data Quality.
• File and retrieve manual medical records when required.
• Promote patient surveys and newsletters.
• Clinical Recall and Administration letters
• SMS messages to patients (reminders etc.)
• Signpost patients to services (e.g. Carers Resource, social prescriber, pharmacist)
• Contribute to practice performance targets.
• Validate instructions from hospital letters and raise with GP where appropriate.
• Attend relevant training to meet the requirements of the role and improve skills.
• Log IT faults and problems to helpdesk.
• Use NHS intranet email facility for info, instructions, amendments etc.
• Report all Information governance incidents.
• Maintain data security at all times (clear desk procedures, lock out computers etc.)
• Daily post duties (open mail, stamp etc.) and mail all post at end of shift.
• Photocopying
• Update patient registration details on computer (Tel numbers, addresses etc.)
• Prepare appropriate documentation for clinics, e.g. send appointments, complete forms, prepare consent forms etc.
• Open and close premises (lock doors, set alarms, close and lock windows)
• Occasional home working when business needs dictate.

Other Duties

• Attend mandatory training.
• Attend any work-related training as required.
• Agree a Personal development plan at annual appraisal.
• Attend General staff meetings.
• Make refreshments and maintain tidy kitchen area.
• Maintain tidy workspace.
• Report all incidents or near miss incidents to line manager (admin or clinical)
• Any other duties deemed appropriate by line manager.

Medical Receptionist

Job Requirements

Essential /Desirable

Qualifications/Training:

Good level of general education including qualifications in English and mathematics (equivalent to GCSE or above)

Experience:

Experience of working with the public

At least 2 years reception/clerical work

Previous employment as medical receptionist

Familiar with GP clinical system System one

Skills /Knowledge

Ability to use a telephone system, taking and recording accurate bookings and messages.

Good keyboard/IT skills

General office skills, fax, photocopier, scanning, shredding

Familiar with Medical Terminology

Familiar with System one (GP software) and Read Codes

Ability to deal with urgent situations that may arise.

Prioritize workload.

Awareness of General Data Protection Act and Information Governance principles

Flair for IT

Recognize importance of confidentiality

Personal Qualities:

Demonstrate excellent interpersonal and communication skills.

Must be able to work on own and as part of a team.

Be proactive and willing to learn.

BASIC TERMS AND CONDITIONS

POSITION Medical Receptionist

Employers Dr Usman Akbar

Location New Otley Road Medical Centre

Hours per week 25 hours per week

Starting Salary depending on knowledge and experience

Holiday 20 days plus 8 bank holidays

Pay details monthly by BACS.

Holiday year 1st January to 31st December

Sick pay SSP only

Maternity pay SMP only.

NHS Pension Yes, all employees eligible for NHS pension scheme

Person Specification Qualifications Essential

• * Excellent verbal and written communication skills * Excellent IT Skills * Experience of working in a GP Practice * System one Knowledge * Good interpersonal and communication skills * GCSE Grade A to C in English and Math's * Ability to work flexibly and do occasional overtime to cover holidays and sickness.

Desirable

• GCSE Grade A to C in English and Math's

Person Specification Qualifications Essential

• * Excellent verbal and written communication skills * Excellent IT Skills * Experience of working in a GP Practice * System one Knowledge * Good interpersonal and communication skills * GCSE Grade A to C in English and Math's * Ability to work flexibly and do occasional overtime to cover holidays and sickness.

Desirable

• GCSE Grade A to C in English and Math's

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

New Otley Road Medical Practice - Hillside Bridge

Address

4 Butler street west

Bradford

West Yorkshire

BD3 0BS

Employer's website

https://www.drakbarssurgery.nhs.uk/ (Opens in a new tab)

Employer details Employer name

New Otley Road Medical Practice - Hillside Bridge

Address

4 Butler street west

Bradford

West Yorkshire

BD3 0BS

Employer's website

https://www.drakbarssurgery.nhs.uk/ (Opens in a new tab)