GP Practice Receptionist

NHS; Ammanford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Ammanford is seeking a part-time Medical Receptionist to join their team. The role requires basic IT literacy and some experience with patient interactions. You'll be responsible for greeting patients, handling calls, and supporting clinicians. Full training is provided, and this role involves working 20 hours per week between 08:00 and 18:30, Monday to Friday.

Qualifications

• Experience in a healthcare setting is an advantage but not essential.
• Ability to work at Ammanford and Tycroes sites as required.

Responsibilities

• Greet patients and visitors in an inviting manner.
• Answer telephone calls according to company policy.
• Provide administrative support to clinicians and health-care providers.
• Maintain office records and files.
• Assist in managing the flow of patients.

Skills

Basic IT literacy

Experience answering phones and interacting with people

Job description

We are seeking a part time cheerful, positive and resilientindividual to join our team as a Medical Receptionist. The ideal candidate will have experience answering phones and interacting with patients, be ITliterate and will enjoy being a part of a high‑paced working environment. The ability to multi‑task and have attention to detail is essential. Full training for this job is offered but previous experience is an advantage. The position will be for 20 hours per week. Rotas are provided two months in advance. Sethours are not given.

It is essential that the applicant can work at both our Ammanford and Tycroes sites as required.

Responsibilities

• Greet patients and visitors in an inviting manner.
• Answer telephone calls according to company policy.
• Provide administrative support to clinicians and other health‑care providers.
• Maintain office records and files.
• Assist in the management of the flow of patients.
• Answer patient’s questions in a courteous manner.
• Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.
• Answer all incoming phone calls from patients and other health‑care professionals. Divert them as appropriate, and/or take and pass on messages.
• Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
• Make/cancel/rearrange appointments via the clinical system.
• Support and assist clinicians as required.
• Arrange interpreters as necessary.
• Ensure up to‑date patient information is recorded.
• Give test results where appropriate.
• Deal with requests and completed medical reports, including the receipt of fees for such reports.
• Each morning, open premises, do security and heating and ventilation checks.
• Each evening, perform the lockdown procedure, set alarms and lock premisesli>
• Support with managing prescription requests.
• Monitor incoming electronic test results to ensure prompt review by clinicians.
• Data entry of new and temporary registrations and relevant patient information.
• Retrieve paper notes from storage unit as requested.
• Photocopy documents as required.
• Open and distribute practice post as instructed.
• Experience is an advantage but not essential.

Hours of work part‑time 20 hours per week between the hours of 08.00am - 18.30pm Monday to Friday excluding bank holidays.

About us

We are a well‑established, friendly and forward‑thinking Practice in Ammanford, only 5 minutes off Junction 49 of the M4. As a 5 Partner Practice serving a population of 9,500 patients, we also have a dedicated and supportive Practice team of advanced clinicians which includes Advanced Nurse Practitioners, Minor Ailments Nurses, Mental Health Practitioner, and Health Care Assistant.

Person Specification

• Basic IT literacy.
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• Experience answering phones and interacting with people.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.