GP Practice Receptionist

Career Choices Dewis Gyrfa Ltd; Ammanford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local healthcare provider in Ammanford is looking for a part-time receptionist to manage patient interactions, answer phone calls, and assist with administrative tasks. The role requires flexibility to work at both Ammanford and Tycroes sites, and experience is considered an advantage but not essential. Hours are 20 per week, scheduled between 08.00am and 18.30pm, Monday to Friday.

Qualifications

• Able to manage patient interactions professionally.
• Familiarity with healthcare administrative tasks.
• Ability to work at multiple sites.

Responsibilities

• Greet patients and visitors at reception.
• Answer incoming phone calls and manage messages.
• Handle administrative queries and appointment management.
• Ensure accurate patient information recording.

Skills

Experience answering phones

Interpersonal skills

Administrative skills

Job description

Experience answering phones and interacting with people Hours of work part-time 20 hours per week between the hours of 08.00am - 18.30pm Monday to Friday excluding bank holidays It is essential that the applicant can work at both our Ammanford and Tycroes sites as required.

Main Duties: Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.

Answer all incoming phone calls from patients and other healthcare professionals.

Divert them as appropriate, and/or take and pass on messages.

Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.

Make/cancel/rearrange appointments via the clinical system.

Support and assist clinicians as required.

Arrange interpreters as necessary.

Ensure up to date patient information is recorded.

Give test results where appropriate.

Deal with requests and completed medical reports.

Including the receipt of fees for such reports.

Each morning, open premises, do security and heating and ventilation checks.

Each evening, perform the lockdown procedure, set alarms and lock premises.

Support with managing prescription requests Monitor incoming electronic test results to ensure prompt review by clinicians.

Data entry of new and temporary registrations and relevant patient information.

Retrieve paper notes from storage unit as requested.

Photocopy documents as required.

Open and distribute practice post as instructed.

Experience is an advantage but not essential.