GP/Health Centre Private Patient Receptionist

HCA Healthcare UK; Ruislip; On-site; GBP 29,000 - 34,000; Full time

Job summary

A leading private healthcare provider in the UK is seeking an experienced Front of House Receptionist to support patient care in Central London. The role involves welcoming patients, managing appointments, and maintaining records. Candidates should have proven customer service skills and the ability to work in a fast-paced environment. This position offers competitive compensation and comprehensive benefits.

Benefits

25 days holiday plus bank holidays

Private healthcare insurance

Pension contributions

Cycle to Work scheme

Staff discounts

Qualifications

• Previous receptionist or front-of-house experience in a corporate setting.
• Excellent communication skills in person and by phone/email.
• Strong administrative abilities with attention to detail.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Welcome patients and ensure a smooth visit.
• Manage patient appointments and inquiries.
• Maintain patient records with accuracy.
• Liaise with consultants and hospitals for patient care coordination.

Skills

Customer service skills

Communication skills

Administrative abilities

Proficiency in Microsoft Office

Organizational skills

Job description

GP/Health Centre Private Patient Receptionist

• Location: London, Central – Prestigious Private GP & Health Centre

• Hours: Full-time 40 hours. Monday- Friday

• Shifts: Rotating early and late shifts

• Earlies 07:45am- 4:15pm - Lates 09:15am - 6:15pm

• Contract Type: Permanent

• Salary £29000 + plus a vast array of benefits, including private medical healthcare insurance.

The Opportunity

We have an exciting opportunity for a professional experienced Front of House Receptionist, to join our outstanding Health Centre in Central London.

This is a varied, people-focused role. You’ll work as part of a friendly, collaborative team, supporting both patients and clinicians to deliver exceptional care across the clinic to private patients.

The role combines front-of-house reception, clinical coordination, and administrative excellence to ensure every patient receives a seamless, five-star customer service experience.

Key Responsibilities

• Welcome patients, front of house reception, and ensure a smooth, professional journey throughout their visit
• Manage patient appointments and enquiries via phone, email, and in person with efficiency and empathy. Including printing letters, referrals and results.
• Maintain and update patient records and databases with accuracy and confidentiality
• Support GPs processing notes, reports, and specimens for the laboratories
• Liaise with consultants, hospitals, and insurers to coordinate patient care payments.
• Uphold high standards of professionalism, confidentiality, and service

What You Will Bring

• Previous receptionist or front-of-house experience in a corporate, ideally health clinic. Private Patient Experience desirable.
• Excellent customer service and communication skills, in person and by phone/email
• Strong administrative, secretarial and organisational abilities with great attention to detail
• Confident working independently in a fast-paced, professional environment
• Proficiency in Microsoft Office and general IT systems (training provided on our database)
• Ability to multitask, prioritise, and remain calm under pressure
• A collaborative team player with a polished and professional manner
• Flexibility to work early and late shifts
• A genuine commitment to HCA Healthcare UK’s values of care, integrity, excellence, and teamwork

Why HCA Healthcare UK

HCA Healthcare UK owns and operates its own hospitals, GP practices, diagnostic and urgent care centres, and specialist clinics, providing world-class private healthcare across the UK.

Part of the global HCA Healthcare network headquartered in Nashville, Tennessee, HCA has been a trusted leader in healthcare since 1968. We specialise in complex care, offering advanced diagnostics, surgery, cancer treatment, maternity, and outpatient services supported by physiotherapy, imaging, and rehabilitation.

Joining HCA Healthcare UK means being part of a trusted, pioneering organisation that values growth, clinical excellence, and making a meaningful difference in patients’ lives.

Employee Benefits

• 25 days holiday (plus bank holidays), increasing with service
• Private healthcare insurance and pension contributions
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance and Critical Illness Cover
• Enhanced maternity and paternity pay
• Staff discounts across HCA facilities and major retailers

Diversity, Equity, and Inclusion

Patients first. Colleagues always. We’re committed to creating an inclusive environment where everyone can thrive and feel valued. Flexible working arrangements and reasonable adjustments are available throughout the recruitment process and beyond.

Advert Closes Tuesday 4th November

Interview Date Tuesday 11th November

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