GP Assistant (GPA)

Readesmoor Medical Group Practice; Congleton; On-site; GBP 24,000 - 29,000; Full time

Job summary

A healthcare organization in Congleton is seeking an enthusiastic GP Assistant to join the Same Day Access Service. You will play a vital role in supporting general practice operations and provide urgent care to patients. The ideal candidate should have strong organisational skills, primary care experience, and be a team player. This role offers a starting salary of £26,599 pro rata, flexible working patterns, and a supportive team environment.

Benefits

NHS Pension

Minimum 5 weeks annual leave plus bank holidays

Flexible working patterns

Professional development opportunities

Supportive team culture

Qualifications

• Experience in primary care required.
• Excellent customer care focus is essential.
• Ability to handle demands professionally.

Responsibilities

• Support smooth clinic operations and perform routine admin and clinical tasks.
• Assist with patient queries, appointments, and follow-ups.
• Support immunisation campaigns and MDT meetings.

Skills

Strong organisational and IT skills

Excellent communication

Customer care focus

Ability to work under pressure

Confidentiality

Education

5 GCSEs at A-C or equivalent experience

NVQ Level 2 in Business & Administration or equivalent

GP Assistant Certificate (desirable)

Tools

EMIS

Docman

AccuRx

Microsoft Office

Job description

CHOC PCN are looking for an enthusiastic and motivated GP Assistant who shares our values and is committed to providing excellent care, to join our growing team.

As a GP Assistant you will support our GP practices and work closely within the PCN Same Day Access Service, which provides on the day acute care to the patient population. You will be working closely with our ANP / ACP and paramedic practitioner team. The successful candidate will share our values and have the energy, skills and enthusiasm to contribute to shaping how we support our patients. You will be required to act within your professional boundaries, supporting and working alongside a multi-disciplinary team within general practice and a Primary Care Network.

To meet the requirements of the Same Day Access Service, the post holder will be required to work Monday to Friday from 8am in the morning.

This role is part of the PCN Additional Roles Reimbursement Scheme.

Main duties of the job

Role Overview:

• Support smooth clinic operations by performing routine admin and clinical tasks for the PCN and Practices.
• Assist with day-to-day SDAS operations, including patient queries, rotas, and admin support.
• Develop and update appointment templates for SDAS and PCN services.
• Arrange appointments, referrals, tests, and follow-ups.
• Complete simple clinical observations (e.g., urine dipstick, BP, phlebotomy) as directed.
• Help SDAS liaise with outside agencies and secondary care for emergency admissions.
• Support immunisation campaigns, MDT meetings (palliative care, complex families, mental health, drug & alcohol), and practice QOF reviews.
• Track experience against the GPA competency framework and undertake required training, including annual appraisal.
• NVQ/Apprenticeship Level 2 Business & Admin (or equivalent)
• Excellent IT skills; experience with EMIS, Docman, AccuRx, MS Office
• Primary Care experience
• Customer care focus; professionalism under pressure
• Team player; confidentiality; methodical approach

About us

We are 4 GP Practices in Congleton and Holmes Chapel: Holmes Chapel Health Centre, Lawton House Surgery, Meadowside Medical Centre, and Readesmoor Medical Centre. Together as a PCN, we serve around 50,000 patients, providing General Practice services. By working with local care providers, we improve the patient experience of primary care. We are based in the Cheshire East Council area.

Our vision at Congleton and Holmes Chapel (CHOC) Primary Care Network (PCN) is to support the NHS long-term plan and protect the sustainability of general practice. We aim to foster collaboration across health, social care, and the voluntary sector, improving systems and processes to free time for better patient care. We achieve more by harnessing stakeholder strengths. Our mission is to place the patient at the heart of everything we do, delivered by a multi-disciplinary team to improve health.

Vernova Healthcare CIC is the employing body for CHOC PCN Additional Role staff. Vernova is owned and supported by all GP practices in Eastern Cheshire.

The successful candidate will join a growing PCN Team (including Clinical Pharmacists, FCPs, PAs, SPLWs, ANP, Paramedic Practitioners, and MHPs) and will be supported by the PCN Operational Manager and Digital & Transformation Lead. Regular development sessions, supervision, training, and opportunities to enhance skills will be provided, linking with the PCN Clinical Educational Lead as appropriate.

Job responsibilities

Location: Congleton & Holmes Chapel Primary Care Network (CHOC PCN) Salary: Starting from £26,599 pro rata + NHS Pension Hours: 37.5 (flexible working pattern) Annual Leave: Minimum 5 weeks + Bank Holidays Contract: 6-month temporary (with potential for extension) Employing Organisation: Vernova Healthcare CIC

Job description

At CHOC PCN, we’re passionate about delivering high-quality, patient-centered care. Our network brings together four forward-thinking GP practices serving a community of 50,000 patients. By working collaboratively across health, social care, and voluntary sectors, we’re shaping the future of primary care making it more accessible, efficient, and compassionate.

As part of our growing multidisciplinary team, you’ll work alongside Clinical Pharmacists, Advanced Practitioners, Mental Health Practitioners, First Contact Physiotherapists and Social Prescribing Link Workers.

We’re looking for an enthusiastic and motivated GP Assistant to play a key role in our Same Day Access Service (SDAS), which provides urgent care to our patient population. You’ll help keep clinics running smoothly, support clinicians, and make a real difference to patient experience.

What You’ll do

• Assist with day-to-day operations of SDAS, including patient queries and scheduling.
• Perform routine clinical tasks (e.g., blood pressure checks, phlebotomy, urine dipsticks).
• Coordinate referrals, tests, and follow-up appointments.
• Support immunisation campaigns and multidisciplinary team meetings.
• Help manage patient feedback and quality improvement initiatives.
• Contribute to education by supporting student placements across practices.

What We Offer

• Competitive salary with NHS pension.
• Generous annual leave starting at 5 weeks plus bank holidays.
• Flexible working patterns to support work-life balance.
• Professional development through structured training and competency frameworks.
• A supportive team culture where your ideas and contributions matter.

What We’re Looking For

• Strong organisational and IT skills (experience with EMIS, Docman, AccuRx preferred).
• Excellent communication and customer care focus.
• Ability to work under pressure with professionalism, diplomacy and tact.
• Previous experience in primary care and NVQ Level 2 in Business & Administration (or equivalent).

Desirable: GP Assistant Certificate.

Person Specification

• 5 GCSEs, ideally at A-C, but equivalent level of work experience will be considered.
• Experience of using software packages such as EMIS, EMIS Enterprise, Docman, AccuRx and Microsoft Office.
• Experience working in Primary Care.
• Good communication and inclusive telephone and inter-personal skills.
• Organised, good attention to detail.
• Excellent customer care focus.
• Ability to handle demands with professionalism, tact and diplomacy.
• Work as part of a team to support the overall delivery of the team/department.
• Ability to maintain confidentiality.
• Ability to work with a methodical and careful approach and to remain calm under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience Starting from £26,599 pro rata + NHS Pension