GP Admin/Results/Prescription Clerk

NHS; West Yorkshire; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in West Yorkshire is seeking an Admin/Results/Prescription Clerk. In this busy role, you'll be involved in patient care, booking appointments, and assisting on the front of house. Flexibility is essential as you cover for holidays and sickness. Previous experience within general practice is required. The position offers a competitive salary and generous holiday allowance.

Benefits

Six weeks holiday plus bank holidays

NHS pension

Competitive salary

Qualifications

• Experience of working within general practice or a busy healthcare environment.

Responsibilities

• Making appointments for patients following results tasks.
• Communicate with patients about results & prescriptions.
• Handle queries and requests regarding prescriptions.

Skills

Experience in general practice

Patient communication

Clerical support

Job description

Job Summary

Salary dependent upon experience.

Working Pattern

Monday 9‑4:30
Tuesday 9‑5
Wednesday 9‑5
Thursday 9‑5
Friday 9‑5

Details

We have an exciting opportunity for an Admin/Results/Prescription Clerk to join our team. This is a busy practice and you will be very involved in patient care—from organising appointments, discussing results, working closely with our clinical triage team, assisting on the front of house, dealing with queries, organising paperwork for the clinical team, ringing patients to book specialist clinics, handling the movement of patient records, processing results, processing prescriptions, diarising call‑backs, answering the dedicated results phone line, and dealing with day‑to‑day enquiries for both results and prescriptions. Flexibility is essential as you will also be expected to cover for holidays and sickness. Pay is competitive and you will receive six weeks holiday plus bank holidays (pro‑rated). Previous experience in general practice or another busy healthcare environment is essential.

Main duties of the job

• Making appointments for patients following results tasks
• Communicate with patients about results & prescriptions
• Deal with online services such as Patchs, emails and GP Billing
• Handling queries and requests regarding prescriptions
• Lease with the Care home teams & in‑house pharmacists
• Ensure outstanding queries are dealt with efficiently and in a timely manner

About Us

Northgate Surgery is a large doctors practice in Pontefract with 16,065 patients. The practice is dynamic and innovative in the way it is run. We like to work at the forefront of change. We are heavily involved in our Primary Care network and work closely with other practices. Northgate Surgery is a training practice with a wide variety of different students. Benefits package includes competitive salary, NHS pension and six weeks holiday.

Job responsibilities

Prescription Clerk

• Complete requests for prescriptions in a timely manner to allow them to be available to the patient within the 48‑hour window.
• Establish constructive working relationships with pharmacies and patients.
• Ensure that essential information is passed on to patients as instructed by doctors.
• Check dates before issuing prescriptions and alert doctors to overdue and imminent medication reviews.
• Enter and maintain computer records of drugs issued to patients.
• Provide clerical support to the Prescribing Lead for specific prescribing targets.
• Ensure medication changes are entered accurately and are up to date following consultation with GP or hospital referral.
• Observe health and safety guidelines at all times.
• Any other reasonable duties that may be required from time‑to‑time.

Results Clerk

• Ensure telephone enquiries are dealt with in a courteous and timely manner and assist patients who are having problems with their results.
• Assist patients with results queries on the telephone.
• Relay accurate information regarding results of clinical tests/investigation to patients.
• Maintain a computerised record of investigations, tests requested and results received from the hospital.
• Manage cervical cytology results and prostate cancer test results.
• Organise and maintain the diary for pre‑diabetes and DMARDs results, ensuring patients are booked in for their investigative tests in a timely manner.
• Participate in providing holiday/sickness cover for other members of the admin team.
• Scanning patient notes onto the clinical system.
• Observe health and safety guidelines at all times.
• Any other reasonable duties that may be required from time‑to‑time.

Person Specification – Essential

• Experience of working within general practice or a busy health care environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Northgate Surgery
Nosegate, Pontefract
West Yorkshire
WF8 1NF