Governance Support Officer

i-Jobs; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Governance Support Officer to support the use of the Unit4 system for Cheshire councils. Responsibilities include maintaining the UNIT4 Microsite, providing training, and ensuring efficient service delivery. Ideal candidates should have a relevant finance qualification and experience in transactional finance and customer relationship management.

Qualifications

• Experience in Transactional Finance, Billing and Debt, Recruitment and Pay.
• Experience in designing and delivering training material.
• Ability to work under pressure and manage problems.

Responsibilities

• Support the effective use of the Unit4 system for Cheshire councils.
• Provide guidance on policies and ensure training documents are current.
• Assist in managing workload peaks and prioritizing key projects.

Skills

Interpersonal skills

Communication skills

Innovative thinking

Data interpretation

Customer relationship management

Education

Relevant finance or business qualification (e.g., ECDL, AAT, BTEC, NVQ3)

Tools

Unit4 ERP system

Job description

Governance Support Officer

Location: Ellesmere Port, CH65 0BE
Start Date: ASAP
Contract Duration: 2+ months
Working Hours: Mon Fri, 09:00, 37 Hours per week
Pay Rate: £16.35 per hour
Job Ref: (phone number removed)

Overview

Job Responsibilities

• Support the effective use of the Unit4 system for Cheshire East and Cheshire West and Chester councils.
• Maintain the UNIT4 Microsite and coordinate communications and training for users both online and in-person.
• Provide guidance on policies and ensure training documents are current.
• Respond to user queries and escalate complex issues when needed.
• Act as a contact for system users to ensure efficient service delivery.
• Assist in managing workload peaks and prioritizing key projects.
• Support service transformation and improvement initiatives.
• Provide information and support for user groups and forums.
• Use data to inform on demand and propose innovative solutions.

Person Specifications

Must Have

• Relevant finance or business qualification (e.g., ECDL, AAT, BTEC, NVQ3).
• Experience in Transactional Finance, Billing and Debt, Recruitment and Pay.
• Experience in designing and delivering training material.
• Experience in customer relationship and change management.
• Ability to interpret and present data effectively.
• Commitment to Council values and objectives.
• Ability to work under pressure and manage problems.
• Strong interpersonal and communication skills.
• Innovative thinking and ability to motivate people.

Nice to Have

• Knowledge of Transactional Finance processes related to Unit4.
• Experience in producing management information and performance reports.
• Understanding of business processes and training delivery methods.
• Knowledge of best practices in Council policies and financial procedures.
• Practical knowledge of Unit4 ERP system.

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