Governance Support Officer

i-Jobs; Ellesmere Port; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Governance Support Officer in Ellesmere Port. This position supports the effective use of the Unit4 system for local councils and involves maintaining the UNIT4 Microsite, responding to user queries, and managing training. The ideal candidate should have a relevant finance qualification and experience in handling transactional finance. This role offers a pay rate of £16.35 per hour and requires strong communication skills.

Qualifications

• Experience in customer relationship and change management.
• Commitment to Council values and objectives.
• Ability to work under pressure and manage problems.

Responsibilities

• Support the effective use of the Unit4 system for Councils.
• Maintain the UNIT4 Microsite and coordinate training.
• Respond to user queries and escalate complex issues.

Skills

Relevant finance or business qualification

Experience in Transactional Finance

Experience in designing training material

Strong interpersonal and communication skills

Ability to interpret and present data

Education

ECDL, AAT, BTEC, NVQ3

Job description

Overview

Governance Support Officer

Location: Ellesmere Port, CH65 0BE

Start Date: ASAP

Contract Duration: 2+ months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £16.35 per hour

Job Ref: (phone number removed)

Responsibilities

• Support the effective use of the Unit4 system for Cheshire East and Cheshire West and Chester councils.
• Maintain the UNIT4 Microsite and coordinate communications and training for users both online and in-person.
• Provide guidance on policies and ensure training documents are current.
• Respond to user queries and escalate complex issues when needed.
• Act as a contact for system users to ensure efficient service delivery.
• Assist in managing workload peaks and prioritizing key projects.
• Support service transformation and improvement initiatives.
• Provide information and support for user groups and forums.
• Use data to inform on demand and propose innovative solutions.

Must Have

• Relevant finance or business qualification (e.g., ECDL, AAT, BTEC, NVQ3).
• Experience in Transactional Finance, Billing and Debt, Recruitment and Pay.
• Experience in designing and delivering training material.
• Experience in customer relationship and change management.
• Ability to interpret and present data effectively.
• Commitment to Council values and objectives.
• Ability to work under pressure and manage problems.
• Strong interpersonal and communication skills.
• Innovative thinking and ability to motivate people.

Nice to Have

• Knowledge of Transactional Finance processes related to Unit4.
• Experience in producing management information and performance reports.
• Understanding of business processes and training delivery methods.
• Knowledge of best practices in Council policies and financial procedures.
• Practical knowledge of Unit4 ERP system.

Disclaimer

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