Governance & Support Assistant

TN United Kingdom; Ellesmere Port; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading council in Ellesmere Port seeks a Governance & Support Assistant to provide user support for their ERP system. This agile role involves handling queries, performing administrative tasks, and requires excellent communication and IT skills. The council values teamwork and offers a supportive work environment with potential remote work options.

Benefits

Supportive Environment

Agile Work Style

Qualifications

• Experience supporting HR/Finance systems.
• IT experience with ERP applications.

Responsibilities

• Providing advice and support on the Unit Helpdesk.
• Handling queries via a ticketing system and over the phone.
• Performing administrative tasks focused on position maintenance.

Skills

Communication

Data Interpretation

Proactive Attitude

Tools

Microsoft Office

ERP Applications

Job description

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Governance & Support Assistant, Ellesmere Port

Client: Cheshire West and Chester Council

Location: Ellesmere Port, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

44578c58a1ea

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

This role is to provide cover as a Governance & Support Assistant responsible for supporting the council's ERP system, Unit, with a particular focus on User Support, Query resolution, and administrative tasks within the Unit. The ideal candidate will have a background in Unit, but experience in similar roles is also desirable. If you have experience supporting HR/Finance systems and working with end-users to resolve issues, this is the role for you.

Cheshire West and Chester Council values teamwork, honesty, respect, innovation, value for money, and empowerment, fostering a supportive environment where everyone can thrive.

Responsibilities include, but are not limited to:

1. Providing advice and support on the Unit Helpdesk.
2. Handling queries via a ticketing system and over the phone.
3. Performing administrative tasks focused on position maintenance within the system.
4. Working in a fast-paced environment to meet KPIs and SLAs.

The ideal candidate will have IT experience with ERP applications and knowledge of Microsoft Office. Excellent communication skills, data interpretation abilities, and a proactive attitude are essential. An understanding of finance and payroll processes is desirable to support Unit users and interact professionally with customers.

This is an agile role, allowing work in modern 'Hub' style offices across the borough and the possibility of remote work where appropriate. Working for the Council offers numerous benefits beyond making a difference, including a supportive environment aligned with shared values.