Governance, Quality and Performance Manager

Change Grow Live; Manchester; On-site; GBP 39,000 - 45,000; Full time

Job summary

A health improvement organization is seeking a Governance, Quality & Performance Lead to enhance service quality and performance across its Smoke-Free service. This pivotal leadership role involves collaboration, quality improvement, and coaching staff to achieve excellence. The ideal candidate will have proven experience in governance and quality management within health or social care settings, with a strong focus on achieving health outcomes.

Benefits

25 days annual leave + bank holidays

Paid Wellness Hour each week

Comprehensive training and professional development

Contributory pension scheme

Exclusive benefits and discounts

Refer a Friend scheme

Qualifications

• Proven experience in governance, quality management, or performance improvement within health or social care settings.
• Strong project and performance management skills, able to deliver measurable outcomes.
• Experience in leading and developing teams.

Responsibilities

• Drive quality and performance excellence, ensuring key performance indicators and quality standards are met.
• Lead continuous improvement through quality improvement plans and audits.
• Support and coach staff to enhance their capabilities.

Skills

Governance experience

Quality management

Performance improvement

Project management

Data analysis

Team leadership

Job description

Overview

At Change Grow Live, we believe in creating the conditions for success - for the people who use our services, and for the people who work and volunteer with us. Guided by our values of Be open, Be compassionate, Be bold, we support people to change the direction of their lives, grow as individuals, and live life to its fullest. We're looking for an inspiring Governance, Quality & Performance Lead to help drive excellence within our Smoke-Free service - ensuring that every person who comes to us receives safe, effective, and high-quality support to stop smoking and improve their health. This is a pivotal leadership role where you'll work collaboratively across teams to strengthen performance, quality assurance, and governance processes, ensuring that the service continues to innovate, learn, and deliver outstanding outcomes for our communities.

As our Governance, Quality & Performance Lead, you'll:

Responsibilities

• Drive quality and performance excellence - ensuring the service meets key performance indicators, contractual targets and quality standards, while adapting to changes in national guidance, community need, and commissioner priorities.
• Lead continuous improvement - design and deliver quality improvement plans, lead audits and service reviews, and identify best practice across the service.
• Support and coach our people - develop and deliver training, workshops and coaching sessions to help staff grow in confidence and capability.
• Collaborate across teams - work closely with the Nurse Manager, Project Manager, Head of Service, Data Lead, and our national Quality, Risk and Safety teams to align service delivery with NCSCT, CQC, and other regulatory standards.
• Champion a learning culture - lead on incident management, analyse feedback and outcomes, and embed a culture of reflection, learning and improvement across all teams.

Qualifications & What You'll Bring

• Proven experience in governance, quality management, or performance improvement within health or social care settings.
• Strong project and performance management skills, with the ability to deliver measurable outcomes.
• Experience of leading and developing teams, supporting colleagues to achieve excellence in their practice.
• Confidence in quality improvement methodologies, including audits, data analysis, and process review.
• A proactive approach to learning, adaptability and innovation, with the flexibility to work across different operational sites (including occasional evenings or weekends).
• A genuine passion for improving health outcomes and reducing health inequalities.

Salary & Hours

• Full Time Salary Range: £39,891.91 - £44,471.72 Dependent on experience (Based on full time hours, pro rata for part time)
• Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Why Change Grow Live?

• Creating the conditions for success - investing in your growth, development, and wellbeing.
• Working Together - connecting ideas, learning, and people to drive impact.
• Fostering Belonging - ensuring every colleague feels valued, heard, and included.

You'll be joining a passionate and supportive team where your work directly improves health outcomes for people across the community.

What We Offer

• 25 days annual leave + bank holidays, rising with service (up to 30 days)
• Paid Wellness Hour each week, plus access to our Wellness Hub and Employee Assistance Programme
• Comprehensive training and professional development opportunities
• Contributory pension scheme
• Exclusive benefits and discounts for shopping, cinema, travel and more
• Refer a Friend scheme - earn up to £250 in vouchers for successful referrals
• A friendly, values-led team committed to making a real difference