Governance, Quality and Performance Manager

Change Grow Live; Greater Manchester; On-site; GBP 39,000 - 45,000; Full time

Job summary

A community-focused health organization is seeking a Governance, Quality & Performance Lead to enhance their Smoke-Free service. The role involves driving quality standards, leading improvements, and coaching staff to boost performance and outcomes. Applicants should have experience in governance and quality management within health or social care settings. This full-time position offers a salary range of £39,891.91 - £44,471.72 based on experience, with benefits including annual leave and a contributory pension scheme.

Benefits

25 days annual leave + bank holidays

Paid Wellness Hour

Comprehensive training and development

Contributory pension scheme

Employee benefits and discounts

Qualifications

• Proven experience in governance, quality management, or performance improvement within health or social care settings.
• Strong project and performance management skills.
• Experience of leading and developing teams.

Responsibilities

• Drive quality and performance excellence.
• Lead continuous improvement initiatives.
• Support and coach staff to enhance their capabilities.
• Collaborate across teams to ensure service delivery compliance.
• Champion a culture of learning and reflection.

Skills

Governance experience

Quality management

Performance improvement

Project management

Team leadership

Data analysis

Job description

Overview

At Change Grow Live, we believe in creating the conditions for success - for the people who use our services, and for the people who work and volunteer with us. Guided by our values of Be open, Be compassionate, Be bold, we support people to change the direction of their lives, grow as individuals, and live life to its fullest. We're looking for an inspiring Governance, Quality & Performance Lead to help drive excellence within our Smoke-Free service - ensuring that every person who comes to us receives safe, effective, and high-quality support to stop smoking and improve their health. This is a pivotal leadership role where you\'ll work collaboratively across teams to strengthen performance, quality assurance, and governance processes, ensuring that the service continues to innovate, learn, and deliver outstanding outcomes for our communities.

About the Role

As our Governance, Quality & Performance Lead, you\'ll:

• Drive quality and performance excellence - ensuring the service meets key performance indicators, contractual targets and quality standards, while adapting to changes in national guidance, community need, and commissioner priorities.
• Lead continuous improvement - design and deliver quality improvement plans, lead audits and service reviews, and identify best practice across the service.
• Support and coach our people - develop and deliver training, workshops and coaching sessions to help staff grow in confidence and capability.
• Collaborate across teams - work closely with the Nurse Manager, Project Manager, Head of Service, Data Lead, and our national Quality, Risk and Safety teams to align service delivery with NCSCT, CQC, and other regulatory standards.
• Champion a learning culture - lead on incident management, analyse feedback and outcomes, and embed a culture of reflection, learning and improvement across all teams.

About You

You\'ll bring:

• Proven experience in governance, quality management, or performance improvement within health or social care settings.
• Strong project and performance management skills, with the ability to deliver measurable outcomes.
• Experience of leading and developing teams, supporting colleagues to achieve excellence in their practice.
• Confidence in quality improvement methodologies, including audits, data analysis, and process review.
• A proactive approach to learning, adaptability and innovation, with the flexibility to work across different operational sites (including occasional evenings or weekends).
• A genuine passion for improving health outcomes and reducing health inequalities.

Full time Hours: 37.5 hours per week

Full Time Salary Range: £39,891.91 - £44,471.72 Dependent on experience (Based on full time hours, pro rata for part time)

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

Why Change Grow Live?

At CGL, we Thrive by:

• Creating the conditions for success - investing in your growth, development, and wellbeing.
• Working Together - connecting ideas, learning, and people to drive impact.
• Fostering Belonging - ensuring every colleague feels valued, heard, and included.

You\'ll be joining a passionate and supportive team where your work directly improves health outcomes for people across the community.

What We Offer

• 25 days annual leave + bank holidays, rising with service (up to 30 days)
• Paid Wellness Hour each week, plus access to our Wellness Hub and Employee Assistance Programme
• Comprehensive training and professional development opportunities
• Contributory pension scheme
• Exclusive benefits and discounts for shopping, cinema, travel and more
• Refer a Friend scheme - earn up to £250 in vouchers for successful referrals
• A friendly, values-led team committed to making a real difference

How to Apply

Please complete your application form and supporting statement, ensuring you clearly demonstrate how your skills and experience meet the requirements outlined in the job description.

Direct applications only - we are not engaging with agencies for this vacancy.

We reserve the right to close this vacancy early if we receive a high volume of applications, so we encourage early submission.

If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

Salary Range (pro rata if part time)

CGL points 36 to 40 (£39,891.91 - £44,471.72)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details:

Charlotte Brien | [e-mail]

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.