Governance and Patient Safety Support

NEMS Community Benefit Services Ltd; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading not-for-profit healthcare organization in Nottingham seeks a Quality Governance and Patient Safety Support professional. The role involves overseeing governance functions, investigating clinical incidents, and ensuring compliance with quality standards. Ideal candidates will have a strong background in healthcare governance, project leadership, and a degree-level education. This is an opportunity to contribute to patient safety and quality improvement within a supportive team environment.

Qualifications

• Previous experience working within a healthcare setting.
• Experience leading on projects.
• Ability to deputise effectively.

Responsibilities

• Ensure all complaints are presented timely to meet KPIs.
• Investigate clinical incidents as per protocols.
• Communicate openly with patients during investigations.

Skills

Knowledge of Quality Governance

Experience with patient interaction

Ability to lead projects

Experience in complaints handling

Understanding of local and national policies

Education

Degree level education

Job description

Job summary

The Quality Governance and Patient Safety Support role is part of the Quality Governance Team. The post holder will lead on aspects of quality governance including serious incident investigations, as delegated by the Head of Quality Governance & IG. The role promotes a positive learning and just culture, ensuring lessons are learned and actions are taken in response to mistakes or service failures.

Main duties of the job

• Oversee the Governance function, including the delegation of duties to the Governance Support Officer.
• Ownership and review of policies and operational documents, ensuring ratification before expiry dates.
• Support the Quality Governance Advisor in completing the clinical audit process.
• Manage the generic Quality Governance inbox with appropriate delegation to the team.
• Ensure prompt action on all correspondence.
• Align with NEMS SOPs and KPIs when responding to complaints, incidents and healthcare professional feedback.
• Produce data reports as instructed by the Head of Quality Governance & IG and the Quality Governance Advisor.
• Innovate to maintain a consistently high standard of governance and patient safety.
• Maintain the Governance database, capturing relevant learning and actions taken.

Responsibilities

• Ensure all complaints are drafted and presented to the Head of Quality Governance in a timely manner to meet KPIs.
• Investigate clinical incidents of varying complexity in line with agreed timeframes and protocols.
• Support the dissemination of lessons learned and remedial actions through timely reporting.
• Assist in delivering specific projects for the Quality Governance Advisor.
• Utilise Human Factors and Ergonomics tools to support investigators.
• Communicate openly, honestly and transparently with patients, relatives and carers during investigations.
• Ensure compliance with the NEMS Patient Safety Incident Framework and Duty of Candour.
• Maintain a high standard of record for each investigation and produce timely reports.
• Support the organization in capturing all safety alerts.
• Keep all mandatory training up to date and maintain a personal development plan.

About us

NEMS CBS is a high-quality, high-performing not-for-profit organisation delivering integrated urgent care and urgent primary care services to over 1 million patients. We operate three main services: Integrated Urgent Care across Nottinghamshire; urgent primary care within the A&E Department at QMC; and a 24‑hour walk‑in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield. We are committed to the NHS Values and are a registered society under the Co‑operative and Community Benefit Societies Act 2014.

Person Specification

Experience (Essential)

• Previous experience of working within a healthcare setting.
• Knowledge of Quality Governance.
• Experience leading on projects.
• Ability to deputise.
• Experience in complaints or incidents.
• Understanding of local and national policies in relation to governance.
• Experience of report writing.
• Experience of engaging with patients.
• Knowledge of PSIRF.

Experience (Desirable)

• Operating in NHS or social care commissioned services.
• Experience in urgent primary care services.
• Investigation experience.

Qualifications (Essential)

• Degree level education.

Qualifications (Desirable)

• Degree level education or equivalent experience.
• Previous Governance or IG training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be required to confirm no previous criminal convictions.

UK Registration

Applicants must have current UK professional registration.

Employer Details

Employer name: NEMS Community Benefit Services Ltd

Address: Forward House, Station Street, Nottingham, NG2 3AJ

Employer's website: N/A

Job advert disclaimer

Applicants are required to provide all mandatory documents. The information above is intended to aid applications and does not constitute a contract of employment. Please read all relevant policies carefully as there may be changes or updates. This advert is not a guarantee of an application decision or an offer of employment. If you think you can improve quality, we would love to hear from you. If negotiations do not show up, we may be hard at an end and you are next to go.