Governance and Patient Safety Support

NHS; Nottingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A public health organization in Nottingham is looking for a Quality Governance and Patient Safety Support specialist. This role involves overseeing the governance function, investigating clinical incidents, and ensuring compliance with quality standards. Previous experience in healthcare and a degree level education are essential for applicants seeking to join this vital team in maintaining high-quality service delivery.

Qualifications

• Previous experience working within a healthcare setting.
• Knowledge of Quality Governance.
• Experience leading projects.

Responsibilities

• Oversee the Governance function and delegate duties.
• Investigate clinical incidents and maintain confidentiality.
• Ensure timely reports and compliance with policies.

Skills

Quality Governance

Project management

Report writing

Patient engagement

Education

Degree level education

Job description

Job Summary

The Quality Governance and Patient Safety Support is a member of the Quality Governance Team and will lead aspects of quality governance including serious incident investigations, as delegated by the Head of Quality Governance & IG. The role promotes a positive learning and just culture environment, fostering open learning, taking action on mistakes and failures, learning from excellent practice, and disseminating lessons.

Main Duties of the Job

• Oversee the Governance function and delegate duties to the Governance Support Officer.
• Own policies and operational documents, ensuring appropriate review and ratification before expiry.
• Support the Quality Governance Advisor in completing the clinical audit process.
• Own the generic Quality Governance inbox and delegate to the team; prompt action of all correspondence.
• Ensure alignment to NEMS SOPs and KPIs in responding to complaints, incidents and health‑care professional feedback.
• Produce data reports as instructed by the Head of Quality Governance & IG and the Quality Governance Advisor.
• Apply innovative thinking to maintain consistently high standards.
• Maintain an up‑to‑date Governance database capturing relevant learning and actions taken.

About Us

NEMS CBS is a high‑quality, high‑performing, not‑for‑profit organisation delivering integrated urgent care and urgent primary care services to over 1 million patients. NEMS operates three main services: Integrated Urgent Care across Nottinghamshire, urgent primary care at QMC’s A&E Department, and a 24‑hour walk‑in urgent primary care service adjacent to Kings Mill Hospital in Mansfield.

Job Responsibilities

• Ensure all complaints are drafted and presented to the Head of Quality Governance in a timely manner to meet KPIs.
• Investigate clinical incidents of varying nature and complexity within agreed timeframes, using best practice protocols.
• Maintain confidentiality, discretion, and use sound judgement in supporting decisions aligned with NEMS values.
• Implement and uphold the NEMS Policy and Procedure for reporting and managing incidents, ensuring compliance with Duty of Candour.
• Support dissemination of lessons learned and remedial actions, and assist in delivering specific projects.
• Maintain high‑standard records for each investigation and produce timely reports.
• Utilise Human Factors and Ergonomics tools and techniques to aid investigators.
• Ensure all communication with patients, relatives, and carers is open, honest, transparent, and independent.

Person Specification – Experience (Essential)

• Previous experience working within a healthcare setting.
• Knowledge of Quality Governance.
• Experience leading projects.
• Ability to deputise.
• Experience in complaints or incidents.
• Understanding of local and national governance policies.
• Experience of report writing.
• Experience engaging with patients.
• Knowledge of PSIRF.

Person Specification – Experience (Desirable)

• Experience in NHS or social care commissioning services.
• Experience in urgent primary care services.
• Investigation experience.

Person Specification – Qualifications (Essential)

• Degree level education.

Person Specification – Qualifications (Desirable)

• Degree level education or equivalent experience.
• Previous Governance or IG training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Applicants must submit a Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information see NHS Careers website (opens in a new window).

Employer Details

Employer name: NEMS Community Benefit Services Ltd

Address: Forward House, Station Street, Nottingham, NG2 3AJ

Website: https://nemscbs.net/