Governance and Patient Safety Support

NEMS Community Benefit Services Ltd; Mansfield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A community health service provider in the UK seeks a Quality Governance and Patient Safety Support to lead aspects of quality governance, oversee governance functions, and support clinical audit processes. The role emphasizes a positive learning culture and innovative thinking to improve patient safety and outcomes. Qualifications in quality governance and strong communication skills are ideal for candidates. Join a not-for-profit organization dedicated to delivering integrated urgent care services to over 1 million patients.

Benefits

Learning and development programs

Opportunities for career advancement

Qualifications

• Ability to lead quality governance aspects and facilitate learning.
• Strong communication skills to promote a positive culture.
• Innovative thinking to improve patient safety and outcomes.

Responsibilities

• Oversee the Governance function and delegate duties.
• Ensure policies are reviewed and ratified effectively.
• Support clinical audit processes with the Quality Governance Advisor.
• Manage the Governance inbox and respond to correspondence promptly.
• Align responses to NEMS SOPs and KPIs.
• Produce data reports as required.
• Maintain the Governance database with relevant information.

Job description

The Quality Governance and patient Safety Support is a member of the Quality Governance Team and working collaboratively across disciplines, the post holder will lead on aspects of quality governance including serious incident investigations, as delegated by the Head of Quality Governance & IG, to facilitate learning and improvements in clinical practice and safety to reduce risk.

The role will incorporate the promotion of a positive learning and just culture environment where changes are established and embedded to improve patient safety, experience and outcomes. An open learning culture will be fostered which will ensures that both lessons and action is taken, and appropriate action is taken in response to mistakes and service failures as well as learning from excellent practice and contributing to the dissemination of this.

The post holder will be supportive and innovate in their support to the Quality Governance & IG & Quality Governance Advisor to ensure that all areas of quality governance including clinical incidents, complaints, serious clinical Incidents are addressed and actioned.

Main duties of the job

• Oversee the Governance function including the delegation of duties to the Governance Support Officer
• Policies and Operational Document Ownership of the process to ensure appropriate review and ratification prior to the expiry date of the documents
• Supporting the Quality Governance Advisor to complete the clinical Audit process
• Ownership of the generic Quality Governance inbox with delegation to the team
• Prompt action of all correspondence
• Ensure alignment to NEMS SOPs and KPIs in responding to complaints, incidents and health care professional feedback
• To produce data reports as instructed by Head of Quality Governance & IG and the Quality Governance Advisor
• Innovative thinking to ensure we are performing to a consistently high standard
• Ensure the Governance database is up to date and captures relevant learning/actions taken

NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally-tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.

We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners and Advanced Clinical Practitioners.

NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.

NEMS is committed to the NHS Values (as set out in the NHS Constitution March 2015).

NEMS CBS is a registered society under the Co-operative and Community Benefit Societies Act 2014.