Goods on Hold Operative - Register your Interest

DPD UK; Croydon; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Holiday trading

Enhanced family leave

Life assurance 4x salary

Free onsite parking

Health kiosks

Retail discounts

Milestone days off

Eye tests and glasses support

Job summary

DPD UK is seeking a reliable Goods on Hold Operative to strengthen depot operations. You’ll work with the Operations Manager to manage held parcels, ensure timely deliveries, and resolve customer queries while supporting depot collections.

The role requires accuracy, good communication, and experience in fast-paced admin within warehousing or customer-facing settings. Excellent MS Office skills are essential; benefits offered from day one.

Qualifications

• Proven experience in a fast-paced administrative role, ideally in warehousing or customer-facing settings.
• High accuracy, self-motivation and strong organisational skills.
• Excellent communication with customers, over the phone and in person.
• Strong administration skills with proficiency in Microsoft Office.
• Attention to detail and security awareness, aligned with company values.

Responsibilities

• Oversee held parcel process to meet deadlines and ensure visibility of parcels.
• Resolve customer queries and handle depot collections efficiently.
• Ensure correct delivery information for 'unable to locate' parcels.
• Investigate damaged or opened parcels and route to goods on hold.
• Administer mis-routes and mislabelled parcels; support fraud prevention.

Skills

Communication skills

Attention to detail

Organisation

Administrative experience

Customer interaction

Tools

Microsoft Office

Job description

• Location: Depot Name and part of address to include Postcode
• Days of Work: 5 from 7 to include weekends or whatever is stipulated on the Request to Recruit
• Contract: Permanent or FTC
• Salary: circa £25,500

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team.

In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. As well as this you will be resolving customer queries and dealing with depot collections.

Other key accountabilities will be;

• To ensure all ‘unable to locate’ parcels have the correct delivery information.
• If any parcels are damaged or open take them to goods on hold area for further investigation.
• To be accountable for requesting further information or returning to the customer.
• Completing the administration of mis-routes and mislabelled parcels.
• Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
• Carry out housekeeping checks.
• Dealing with any customer parcel searches as requested.

Qualifications

What we’re looking for;

• You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
• Demonstrate a high level of accuracy, self-motivation and organisation.
• You will have strong communication skills and will be confident interacting with customers over the phone and face to face
• Excellent administration skills with the ability to use Microsoft Office programmes
• Have outstanding attention to finer detail including security awareness.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

About our benefits

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!