Goods In / Goods Out Stores Person

Wattbike; Nottingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading fitness technology company based in Nottingham is seeking a Stores Person to manage warehouse operations and ensure accurate stock management. You will play an essential role in supporting the customer experience by maintaining high standards of service and safety. The ideal candidate should have a strong background in logistics or warehouse processes, demonstrating attention to detail and excellent communication skills.

Benefits

26 days holiday per year + bank holidays

Pension and free life insurance

A Wattbike on loan for your home

On site training zone and cycling/running groups

Ongoing support for personal progression

Qualifications

• Experience in logistics or warehouse operations is preferred.
• Ability to maintain stock accuracy and manage inventory.
• Strong communication skills are essential.

Responsibilities

• Receive and check deliveries of fitness equipment.
• Maintain accurate stock levels through daily updates.
• Pick, pack, and prepare customer orders for dispatch.
• Uphold health and safety standards in the warehouse.
• Identify opportunities for process improvements.

Skills

Attention to detail

Inventory management

Customer service

Health and safety compliance

Job description

About Wattbike

Wattbike Ltd an exciting brand with a big future, used by the biggest sports teams and athletes across the Premier League, NFL, national rugby teams and more, as well thousands of everyday athletes at home. They all have one common goal: to improve their health and fitness progression. We as a leading provider of indoor cycling technology, dedicated to revolutionizing the way athletes train and enthusiasts ride. With cutting‑edge products and a commitment to excellence, Wattbike Ltd is at the forefront of innovation in the fitness industry.

Role Overview

Reporting into the Buyer & Stock Controller within the Operations team, as Stores Person, you would play a pivotal role in ensuring the smooth running of our Service Centre and Warehouse operations, supporting the wider supply chain. This is a hands‑on position, responsible for the accurate receipt, storage, location and dispatch of goods, including Wattbikes, spare parts and accessories. You would be a key link between our Service Technicians, suppliers, logistics partners, and our Customer Service team, ensuring that our customers receive their products on time, in excellent condition, and to the highest standard of service.

Working within a fast‑paced, customer‑focused environment, you will take pride in maintaining stock accuracy, implementing efficient warehouse processes, and upholding health and safety standards. You will also act as a brand ambassador by ensuring that every order leaving the Service Centre reflects our commitment to quality and customer satisfaction.

The Stores Person will be expected to take ownership of daily Service Centre and warehouse activities, proactively resolving issues, and support continuous improvement initiatives that streamline operational processes. In a brand driven by performance, innovation, and service excellence, this role is vital in ensuring that our operational backbone delivers consistently for both B2B and D2C customers.

Requirements

Key Responsibilities

Goods In (Inbound Logistics)

Receive, check, and book in deliveries of fitness equipment, parts, and accessories against purchase orders. Inspect goods for quality, reporting and escalating any damages, shortages, or non‑conformances. Ensure all stock is accurately labelled and stored in the correct locations.

Storage & Inventory Management

Maintain accurate stock levels through daily updates, cycle counts, and regular reconciliation. Organise warehouse layout to maximise efficiency and accessibility. Support inventory audits and assist with stock investigations.

Goods Out (Outbound Logistics)

Accurately pick, pack, and prepare customer orders (B2B and D2C) for dispatch. Ensure all outgoing goods are packaged to brand standards, protecting items during transit. Prepare shipping documentation and liaise with courier/white glove delivery partners. Support the returns and exchanges process, ensuring timely resolution and stock accuracy.

Customer Experience & Collaboration

Work closely with Customer Service and Supply Chain teams to resolve delivery queries and exceptions. Ensure that every order leaving the warehouse reflects the premium quality of the brand. Communicate proactively on issues that could affect customer orders or timelines.

Health, Safety & Compliance

Uphold health and safety standards within the warehouse at all times. Ensure correct use of warehouse equipment (e.g. pallet trucks, forklifts if licensed). Maintain a clean, safe, and organised working environment.

Continuous Improvement & Team Support

Identify opportunities to streamline warehouse and logistics processes. Support implementation of systems (e.g. ERP/WMS or scanning tools) to improve efficiency. Assist the wider Operations team with ad hoc tasks and reporting requirements.

Measures of success

Goods In / Inbound Logistics

• 100% of deliveries booked in accurately and on time (same day or within agreed SLA).
• Zero missed discrepancies — all damages, shortages, and non‑conformances logged and escalated.

Storage & Inventory Management

• Stock accuracy ≥ 99% (as measured by cycle counts / audits).
• No stockouts caused by misplacement or incorrect recording.
• Warehouse layout remains organised, safe, and efficient.

Goods Out / Dispatch

• On‑Time In‑Full (OTIF) deliveries ≥ 100%.
• Order accuracy ≥ 100% (correct items, quantities, and packaging).
• No preventable damage to goods leaving the warehouse.
• Returns/exchanges processed within 1 working day (set by business SLA).

Customer Experience & Collaboration

• Customer delivery complaints relating to warehouse errors ≤ 1%.
• Positive feedback from Customer Service & Supply Chain teams on responsiveness and support.

Health, Safety & Compliance

• Zero H&S incidents or breaches in the warehouse.
• Compliance maintained for safe handling of goods and equipment.

Continuous Improvement & Team Support

• Evidence of process improvements implemented each quarter (e.g. reduced handling time, improved packaging, cost savings).
• Active contribution to system updates (ERP/WMS) with minimal disruption.
• Reliable support for the wider Operations team on reporting and ad hoc tasks.

Benefits

What You’ll Get

• 26 days holiday per year + bank holidays
• Pension and free life insurance
• A Wattbike on loan for your home
• On site training zone and cycling/running groups
• Ongoing support for personal progression