Golf & Turf Service Advisor - Milton Common

Farol Ltd; Milton Common; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading agricultural machinery dealership in Milton Common is seeking a Golf & Turf Service Advisor. In this role, you will manage workshop activities, handle customer enquiries, and promote service revenue. The ideal candidate will have experience in the agricultural or groundcare sectors, strong communication skills, and the ability to thrive under pressure. This position offers a competitive salary and benefits such as a generous bonus scheme and a pension plan.

Benefits

Generous bonus scheme

20 days holiday, increasing with service

Company pension

Financial planning service

Qualifications

• Previous experience in Agricultural, Groundcare, or Plant industries.
• Experience as a Service Advisor or in a technical position.
• Ability to remain calm under pressure.

Responsibilities

• Allocating work for technicians based on their expertise.
• Managing service and breakdown enquiries via telephone and email.
• Scheduling work and preparing invoices for customers.
• Developing retail sales revenue through service promotion.
• Maintaining high customer service standards.

Skills

Strong communication skills

Attention to detail

Ability to work under pressure

IT skills

Developing relationships

Tools

Microsoft Excel

Microsoft Outlook

Job description

Golf & Turf Service Advisor - Milton Common

Farol Ltd is an extremely successful family‑owned, multisite agricultural and groundcare machinery business and the largest John Deere dealership in the UK. Established in 1976 and now employing over 300 people, we are the market leaders in agriculture, groundcare and homeowner products. In addition to holding the prestigious John Deere franchise, we are also dealers for Club Car, TurfCo, Weidenmann and Stihl along with many other high‑end brands.

We have an exciting new opportunity for a Service Advisor to join our Golf & Turf Aftersales Department at our head office in Milton Common near Thame. Your role will be working with the Group Golf & Turf Service Manager and the team of Service Advisors to ensure the smooth running of day to day activities within the workshops.

Responsibilities

• Utilising our scheduler and planning tools, allocating work for the technicians around the group based on their expertise and skill.
• Dealing with proactive and reactive service and breakdown enquiries via telephone and email.
• Managing workshop jobs from start to finish, i.e. dealing with the initial enquiry, scheduling the work, ensuring the correct parts are allocated, preparing invoices and dealing with any queries that may arise.
• Developing retail sales revenue through the promotion of both the Service and Parts departments to both existing and new customers.
• Ensuring our customer service levels meet our customers’ needs and expectations whilst maintaining a first‑class standard of service at all times.

Qualifications & Skills

The successful candidate will need to have previous experience, ideally within the Agricultural / Groundcare / Plant industries, either in a mechanical / technical position or as a Service Advisor / Administrator.

• A “Can‑Do” attitude with the ability to remain calm under pressure.
• The ability to develop and maintain positive working relationships.
• The ability to work individually and as part of a team.
• Strong communication and interpersonal skills.
• IT skills (Microsoft Excel, Outlook etc. with the ability to quickly learn to use new, previously unfamiliar software).
• Attention to detail and accuracy.

Hours of Work

• Monday to Friday 8am – 5pm.
• 8am – 12pm Saturdays on a rota basis, likely to be 1 in 5 or 6 Saturdays.

Package Details

Basic salary of circa £35k (dependent on experience) plus generous bonus scheme, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension and financial planning service.

Company Culture

We know that our people are the key to our success and we make sure we appreciate and reward everyone's contribution. Not only do we recognise expertise, skills and professionalism, we value highly the very things that make them unique: their passion, their dedication, their approachability and the fact that going the all‑important extra mile is second nature.

Growth and development are inevitable within our forward‑thinking company, where we offer a highly competitive salary, a diverse and interesting work environment, job security and on‑going training.