Golf Academy Supervisor

J C Bamford Excavators Ltd; Rochester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading golf facility provider in Rochester seeks an enthusiastic individual to join their Golf Academy Team. You will provide exceptional member services, assist with retail management, and ensure a world-class experience for golfers. Ideal candidates should have a passion for golf, knowledge of retail operations, and the ability to foster positive customer interactions.

Benefits

Competitive salary

33 days holiday

Access to onsite gym

Cycle to Work Scheme

JCB Rewards Hub discounts

Qualifications

• Passion for developing a career in golf.
• Interest and experience in retail operations.
• Ability to handle feedback professionally.

Responsibilities

• Assist Members and Guests with requests.
• Support management of the Golf Academy Team.
• Manage shop stock and operate til system.
• Oversee coaching and putting studios.

Skills

Customer service

Golf knowledge

Retail management

Communication skills

Flexibility

Education

PGA Professional Qualification

Job description

About the role

The JCB Golf & Country Club is constructed on a 240-acre site, sat next to the multi-national engineering and construction giant JCB. Set in the rolling Staffordshire countryside and boasting a 7308-yard par 72 championship golf course, JCB G&CC was designed to not only host our corporate members and guests, but to include an Annual Professional Championship. For 2025 we are proud to announce we will host LIV GOLF UK - as their sole event to be held on UK soil.

Due to an expansion to member and guest services provided for the upcoming season, a rare opportunity has become available to join our Golf Academy Team here at JCB Golf & Country Club. Upon golfers’ arrival to the property, our Golf Academy Team are one of the first faces our golfers interact with. As a result, we are searching for an enthusiastic, hardworking, and presentable individual with a golfing background to work alongside our current team. The mission is to provide outstanding, world class member and guest services leaving memorable experiences along the way.

Responsibilities

• Be a reliable face for Members and Guests to the Golf Club, ensuring to assist with any requests they may have
• Support the Head Golf Professional with the management of the Golf Academy Team
• Assist the Head Golf Professional with retail decisions, buying plans and pre books
• Manage & organise a storeroom of shop stock – including the receiving of stock and monthly stock takes
• Operate a Till System to process daily Golf Shop Sales
• Merchandise and replenish stock to ensure a world class retail presentation
• Oversee the presentation of two Coaching studios and one Putting studio
• Assist with Member & Guest Golf Activities – including group coaching and custom fitting
• Being an integral part of delivering Annual Professional Championship

Qualifications

• This will be suited to you if you have a passion for developing a career in golf
• You have a keen interest and experience in operating a retail shop
• You exhibit a welcoming ‘can do’ attitude to any request made by member or guest
• You take great pride in all that you do
• You possess knowledge of a retail operation
• You have sufficient IT skills
• You're always looking for opportunities to enhance the member and guest experience
• You're presentable, punctual, well organised and enthusiastic
• You're passionate about delivering the high standards for our guests in line with the JCB Golf & Country Club brand
• You handle feedback in a professional manner and respond well to tasks given
• You have broad knowledge of Golf – including etiquette, various formats and local rules
• You're flexible; Flexibility is crucial as the role will include weekend working hours
• You're a Fully Qualified PGA Professional (preferred, but not required)

What happens next?

Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial team’s interview followed by an in-person interview. We’ll keep in touch throughout the process but if you have any questions, please get in touch at [e-mail]

What’s in it for you?

This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in-house doctor and dentist. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme.

We value diversity and welcome applications from candidates from all backgrounds.

We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Resourcing Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email [e-mail], and a member of the team will be in touch.

Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.