Go To Executive

ISS; Sworton Heath; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading facility management company in the UK is seeking a Go To Executive to enhance workplace experiences. You will be the first point of contact for visitors, building relationships and promoting events while resolving queries and maintaining standards. Ideal candidates are friendly, detail-oriented, and proficient in Microsoft applications. Join a diverse team committed to inclusivity and great service.

Qualifications

• A natural host, friendly and approachable.
• Genuine passion for great service.
• Confident engaging with people at all levels.

Responsibilities

• Serve as the main point of contact for colleagues and visitors.
• Build strong relationships with colleagues.
• Promote workplace destinations, events, and services.
• Respond to and resolve queries related to facilities.
• Conduct workplace tours for new employees and guests.

Skills

Excellent communication skills

Interpersonal skills

Attention to detail

Team player

Positive attitude

Tools

Microsoft applications

Digital workplace tools

Job description

We are looking for an enthusiastic and personable Go To Executive to be the welcoming face of the workplace—someone who brings energy, warmth and professionalism to every interaction.

As the primary point of contact for colleagues and visitors, you’ll create a positive, seamless workplace experience, helping people feel comfortable, informed and supported throughout their day. You’ll connect people with the right services, promote workplace events, and help resolve issues related to the environment, facilities or technology, while playing an active role in building engagement, improving processes and promoting a “one team” culture across the workplace.

Key Responsibilities

• Serve as the main point of contact for colleagues and visitors, delivering a welcoming and professional experience.
• Build strong relationships with colleagues, capturing preferences and anticipating needs to enhance future visits.
• Promote workplace destinations, events and services such as wellness activities and hospitality offers.
• Respond to and resolve queries related to facilities, environment or technology (first-line fixes).
• Conduct workplace tours for new employees and guests with enthusiasm and professionalism.
• Monitor and maintain floor standards, ensuring the workplace is clean, safe and presentable at all times.
• Collaborate with Workplace, Facilities and Tech teams, ensuring smooth communication and support.
• Gather and share colleague feedback to help improve workplace experiences.
• Support the onboarding and development of new team members, promoting a positive team culture.
• Assist with hospitality arrangements and meeting room coordination as required.

Qualifications

• A natural host—friendly, approachable and confident engaging with people at all levels.
• Positive energy and can‑do attitude, with a genuine passion for great service.
• Excellent communication and interpersonal skills.
• Strong attention to detail and awareness of the workplace environment.
• Comfortable using Microsoft applications and digital workplace tools.
• A true team player who builds positive working relationships.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.

About ISS

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation or airports bringing passengers home to their families. ISS is committed to doing business the right way and taking its corporate responsibility seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.