Global UC Operations Lead — Incident & Performance

HSBC Group; Sheffield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global financial services organization in Sheffield is seeking a Global Unified Communications (UC) Operations Lead to ensure operational stability and performance of UC services. The role requires strong technical skills in services like Zoom and Cisco, exceptional incident management capabilities, and leadership abilities. Candidates should be prepared to drive efficiency and strategic improvements within a diverse team environment. Competitive pay and benefits are offered, along with opportunities for professional development.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Strong technical skills for deploying and troubleshooting Zoom services.
• Experience in managing Cisco unified communications and SIP trunking.
• Ability to lead critical incident responses and implement prevention strategies.

Responsibilities

• Manage global service ownership for UC technologies.
• Lead incident and problem management.
• Drive performance and capability development within the team.

Skills

Deep technical understanding of Zoom services

Expertise in Cisco unified communications architecture

Experience with Audio Visual systems

Stakeholder Management

System Thinking

Tools

PowerShell

Python

ServiceNow automation

Job description

A global financial services organization in Sheffield is seeking a Global Unified Communications (UC) Operations Lead to ensure operational stability and performance of UC services. The role requires strong technical skills in services like Zoom and Cisco, exceptional incident management capabilities, and leadership abilities. Candidates should be prepared to drive efficiency and strategic improvements within a diverse team environment. Competitive pay and benefits are offered, along with opportunities for professional development.