Global UC Operations Lead - Hybrid in Sheffield

HSBC; Sheffield; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global banking institution in Sheffield is seeking a Global Unified Communications Operations Lead to enhance operational stability and performance of UC services. This role involves managing technologies like Zoom and Cisco, leading incident management, and ensuring compliance. The ideal candidate has extensive experience in UC systems, strong technical skills, and leadership capabilities. Competitive pay and benefits including private healthcare and professional development opportunities are offered.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Extensive experience in managing Unified Communications services.
• Ability to drive strategic improvement and operational resilience.
• Strong stakeholder and vendor management skills.

Responsibilities

• Oversee global service ownership for UC technologies.
• Lead incident and problem management initiatives.
• Focus on team performance and capability development.

Skills

Deep technical understanding of Zoom services

Expertise in Cisco unified communications architecture

Experience with Audio Visual systems

Lead critical incident response

Proficiency in PowerShell and Python

Knowledge of cloud-based UC platforms

Job description

A global banking institution in Sheffield is seeking a Global Unified Communications Operations Lead to enhance operational stability and performance of UC services. This role involves managing technologies like Zoom and Cisco, leading incident management, and ensuring compliance. The ideal candidate has extensive experience in UC systems, strong technical skills, and leadership capabilities. Competitive pay and benefits including private healthcare and professional development opportunities are offered.