You'll play a vital part in keeping people, property, and information safe. That includes:
- Identify pertinent events/incidents that are impactful to local customer business operations and/or employee safety. This process involves recognition, verification, and notification of incidents/events to appropriate Customer Local Company personnel
- Identify location of Customer Local Company personnel. This includes producing a list of impacted personnel in the event of an incident or preparing a complete roster ahead of a country evacuation
- Create accurate advisories of pertinent events with timeliness of dissemination, and ability to include all relevant parties/distros. Create advisories that effectively communicate the most pertinent information regarding an ongoing or upcoming event
- Verify the well-being of Customer Local Company employees potentially affected by an incident. Includes direct phone calls, slacks, or Vismo communications to confirm safety
- Professionally, quickly, and compassionately handle calls/Slack messages reporting security/safety events, including P0 incidents, protesters, harassment/assault (onsite/offsite), weather warnings, outages, unauthorised access. Perform follow-ups, as necessary
- Create Event Reports (ERs) for any events and incidents that may require further action or Ensure ERs are in a timely fashion and include accurate and to support event and investigations and avoid delays
- Supporting travel risk workflows, including triage and escalation of high-risk travel bookings