Global Technology Support Lead: ITIL & Incident Mgmt

Nugi Tech; Ealing; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Access to learning resources and certifications

Collaborative team environment

Career development opportunities

Job summary

Nugi Tech is looking for a Technology Support Lead to oversee technical operations and manage their service desk across teams in the UK and Nigeria. The role requires strong leadership skills and deep technical knowledge to ensure reliable infrastructure and efficient incident management.

The successful candidate will manage client support operations, run change management practices, and liaise with internal teams for effective resolutions. This position offers an opportunity to make a real impact on service reliability and team performance.

Qualifications

• Proven experience leading IT support or technical operations in a product or services environment.
• Strong understanding of ITIL practices and service metrics.
• Ability to administer common stacks and script simple automations.

Responsibilities

• Oversee client support operations and manage service desk workflows.
• Run change management with risk assessment and maintenance.
• Coordinate vendors and third parties for support.

Skills

Leadership skills

Technical knowledge

ITIL practices

Ticketing systems (e.g., Jira)

Network troubleshooting

Server management

Problem-solving

Documentation

Education

Experience in IT support or technical operations

Tools

Windows/Linux servers

Cloud services

Job description

Nugi Tech is looking for a Technology Support Lead to oversee technical operations and manage their service desk across teams in the UK and Nigeria. The role requires strong leadership skills and deep technical knowledge to ensure reliable infrastructure and efficient incident management.

The successful candidate will manage client support operations, run change management practices, and liaise with internal teams for effective resolutions. This position offers an opportunity to make a real impact on service reliability and team performance.