Global Support Lead — Flexible Working & 10% Employee Owned

Lush; England; On-site; GBP 50,000 - 79,000; Full time

Benefits offered by this job

25 days holiday and bank holidays

Bonus scheme

Wellbeing and mindfulness sessions

Employee assistance programme

Employee ownership (10%)*

Product and staff discounts (50% on Lụ

Job summary

Lush is seeking a Global Support Lead for Digital Services in Poole. You will lead support across digital products and business IT, guiding global service teams to deliver 5-star customer service and maintain high availability of commerce apps, POS, stock systems, and regulatory tools.

The role requires strong leadership, governance, and the ability to drive standardisation, change management, and effective collaboration with internal teams worldwide.

Responsibilities

• Lead governance and global standards for Service and Support teams, including frontline Tech Services/Helpdesk and 2nd-line System Administrators.

Job description

Lush is seeking a Global Support Lead for Digital Services in Poole. You will lead support across digital products and business IT, guiding global service teams to deliver 5-star customer service and maintain high availability of commerce apps, POS, stock systems, and regulatory tools.

The role requires strong leadership, governance, and the ability to drive standardisation, change management, and effective collaboration with internal teams worldwide.