Global Strategic Account Manager

Gonzales Communications Inc.; York and North Yorkshire; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading life sciences firm is seeking a Global Strategic Account Manager to enhance customer governance and support strategic partnerships. The role requires 5+ years of experience in program/project management within biotechnology or life sciences. Responsibilities include managing customer governance meetings and coordinating multi-product requests. Candidates should possess a Bachelor's degree and strong organizational skills. This position allows for up to 20% global travel.

Qualifications

• 5+ years of experience in program, project, or portfolio management.
• Experience in customer governance (QBRs, ERMs, S&O).
• Proficient in program management methodologies (e.g., MSP, Agile, Six Sigma).

Responsibilities

• Lead preparation and coordination of customer governance meetings.
• Manage and track global multi-product RFQs.
• Drive cross-functional collaboration to deliver customer experiences.
• Monitor progress across multiple initiatives.
• Support governance and reporting with prepared materials.

Skills

Program management

Project management

Customer governance

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree in Life Sciences, Business, or a related field

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At Cytiva, one of Danahers 15+ operating companies, our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Global Strategic Account Manager (GSAM) partners closely with Global Strategic Account Directors (GSADs) to translate account strategies into flawless execution. Acting as the operational right hand to the GSADs, this role ensures seamless delivery of customer-facing interactions including Quarterly Business Reviews (QBRs), Executive Relationship Meetings (ERMs), Sales & Operations Planning (S&O) forums, and global multi-product requests for quotation (RFQs). By driving governance, orchestrating complex cross-functional initiatives, and ensuring a differentiated GSA customer experience across all touchpoints, the GSAM strengthens strategic partnerships and supports long-term growth.

This role is deliberately designed as a development pathway toward future account leadership roles, building the strategic, governance, and executional capabilities required to progress into Global Strategic Account Director positions.

This position reports to the Partnership & Alliance Director and is part of the Global Strategic Accounts team, located remotely.

What You Will Do

• Lead preparation and coordination of customer governance meetings with GSADs and internal stakeholders, including QBRs, ERMs, and S&O forums.
• Manage and track global multi-product RFQs, ensuring timely, accurate, and competitive responses aligned with strategic account objectives. Coordinate and execute account initiatives defined by GSADs, ensuring deliverables, timelines, and responsibilities are clearly tracked.
• Drive cross-functional collaboration across regions and functions to deliver differentiated customer experiences and strategic outcomes.
• Monitor progress across multiple parallel initiatives, highlighting risks or issues and driving timely resolution.
• Support governance and reporting by preparing materials, consolidating updates, and ensuring alignment with account governance structures.

Who You Are

• A collaborative, highly organized professional with 5+ years of experience in program, project, or portfolio management, ideally within the biotechnology, life sciences, or biopharmaceutical industry.
• Experienced in customer governance (QBRs, ERMs, S&O) and driving execution that strengthens global strategic account partnerships.
• Proficient in program management methodologies (e.g., MSP, Agile, Six Sigma) and tools; adept at managing multiple priorities with strong attention to detail.
• Bachelors degree in Life Sciences, Business, or a related field.

Travel Requirements

• Ability to travel globally up to 20%, including overnight travel.

It Would Be a Plus If You Also Possess

• Experience working with large global customers in a commercial or program management capacity.
• Prior exposure to account management within a global, matrixed organization.

Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.