Global Service Ops & Analytics Leader

Smith & Nephew; Uttoxeter; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global healthcare technology company is looking for a Manager of Global Service Operations Systems & Analytics in the UK. This role focuses on optimizing service operations using systems like ServiceMax, leading improvements in ERP capabilities, and delivering analytics for decision-making. Candidates should have over 8 years of experience in service operations, particularly in medical devices, along with strong leadership and analytical skills. The position offers a hybrid work model, generous bonuses, and various perks.

Benefits

Generous annual bonus

Private health and dental plans

Flexible vacation and time off

Discounts on gyms and fitness clubs

Qualifications

• 8+ years of experience in global or regional service operations and analytics (medical devices preferred).
• Demonstrated expertise in ERP-based service environments.
• Strong problem-solving skills with a cross-functional approach.

Responsibilities

• Lead governance and improvement of service ERP and CRM systems.
• Oversee inventory management for service continuity.
• Deliver insights on operations performance and service costs.

Skills

ServiceMax expertise

Operational analytics

Stakeholder management

Leadership

Advanced Excel skills

Communication skills

Power BI proficiency

Education

Bachelor's degree

Tools

ServiceMax

Excel

Power BI

Job description

A global healthcare technology company is looking for a Manager of Global Service Operations Systems & Analytics in the UK. This role focuses on optimizing service operations using systems like ServiceMax, leading improvements in ERP capabilities, and delivering analytics for decision-making. Candidates should have over 8 years of experience in service operations, particularly in medical devices, along with strong leadership and analytical skills. The position offers a hybrid work model, generous bonuses, and various perks.