Global Service Desk Analyst - French Bilingual analyst

Long View Systems; Scotland; Remote; GBP 33,000 - 40,000; Full time

Job summary

A leading IT services company in the United Kingdom is seeking a Technical Support Specialist. In this role, you will assist customers by resolving issues and managing incidents. Ideal candidates have over 2 years of experience in tier I support, fluent in French, and strong problem-solving skills. This position offers a competitive salary of up to $52,000 per year and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Dynamic team environment

Recognition programs

Qualifications

• Minimum 2+ years of experience in a technical support role providing tier I support.
• Fluent in French with excellent bilingual written and verbal communication skills.
• Proven ability to troubleshoot and resolve technical and procedural issues.

Responsibilities

• Submit fully documented customer issues into a ticket management system.
• Analyze symptoms, determine urgency, and provide resolutions when possible.
• Dispatch incidents to the appropriate Tier II support group as needed.

Skills

Technical support

Fluency in French

Problem-solving

Customer service

Job description

Employer Industry: Information Technology Services

Why consider this job opportunity

• Salary up to $52,000 per year
• Comprehensive benefits package from day one
• Opportunity to work in a dynamic and supportive team environment
• Recognition programs that celebrate employee contributions
• Chance to make a direct impact on service excellence for global clients
• Engaging company culture that values collaboration, innovation, and fun

What to Expect (Job Responsibilities)

• Submit fully documented customer issues into a ticket management system
• Analyze symptoms, determine urgency, and provide resolutions when possible
• Dispatch incidents to the appropriate Tier II support group as needed
• Assist with internal and external escalations and manage incidents throughout their lifecycle
• Identify and pursue opportunities for process improvements in service delivery

What is Required (Qualifications)

• Minimum 2+ years of experience in a technical support role providing tier I support
• Fluent in French with excellent bilingual written and verbal communication skills
• Proven ability to troubleshoot and resolve technical and procedural issues
• Capability to adapt to fluctuating customer needs and manage high-stress situations
• Ability to work evenings and/or weekends as required

How to Stand Out (Preferred Qualifications)

• Understanding of ITIL Incident Management
• A+ Certification

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