Global Senior Customer Success Leader, Hyperscale (EMEA)

Digital Realty; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading data center solutions firm in Greater London is seeking a Senior Customer Success Manager to lead the delivery of operational service excellence for high-value global customers. The role involves vigorous customer engagement and advocacy, overseeing service delivery, and managing risks and renewals. Ideal candidates have over 7 years of experience in customer-facing roles and a strong familiarity with service management frameworks. The position offers development opportunities and a supportive work environment.

Benefits

Development opportunities

Supportive work environment

Qualifications

• Minimum 7+ years in customer-facing roles within service-focused industries.
• Proven expertise supporting complex, multi-regional, or global enterprise customers.
• Demonstrated ability to influence without authority across diverse stakeholder groups.

Responsibilities

• Lead the strategic, end-to-end delivery of operational service excellence.
• Own customer health and engagement for strategic accounts.
• Drive coordinated management of customer escalations.

Skills

Customer engagement

Risk management

Cross-functional leadership

Customer advocacy

Education

Bachelor's degree in Business, IT, Engineering or related discipline

Tools

Service management frameworks

ITIL certification

Job description

A leading data center solutions firm in Greater London is seeking a Senior Customer Success Manager to lead the delivery of operational service excellence for high-value global customers. The role involves vigorous customer engagement and advocacy, overseeing service delivery, and managing risks and renewals. Ideal candidates have over 7 years of experience in customer-facing roles and a strong familiarity with service management frameworks. The position offers development opportunities and a supportive work environment.